Ulo Hotels, a subsidiary of The Observatory, a smoke fusion restaurant in the heart of Lekki, Lagos, offers unparalleled comfort and luxury to its guests. Nestled in the vibrant Lekki district, our boutique hotel boasts a range of exceptional rooms designed for ultimate relaxation. Experience the perfect blend of style, sophistication, and convenience at Ulo Hotels – where every stay is an unforgettable journey in hospitality excellence.
We are recruiting to fill the position below:
Job Title: Night Manager / Concierge
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- We are in search of a friendly and professional concierge to manage all guest services on a night shift. We’re searching for an experienced individual who can provide high-quality service to all our guests and understands the worth of superb customer service.
- The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal).
- In addition, you should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.
Responsibilities
- Answer phone calls, emails, and other messages
- Record incoming and outgoing deliveries
- Listen to guests’ concerns and present reports to hotel management
- Provide luggage or check-in assistance when needed
- Welcome guests at the entrance and assist in verifying appointments or reservations
- Recommend local restaurants or attractions depending on guests’ interests
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution.
Requirements
- Bachelor's Degree; degree in hotel management or relevant field will be a plus
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation.
Salary
N180,000 - N200,000 / month.
Application Closing Date
15th October, 2023.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/563379/night-manager-concierge-at-ulo-hotel-residences.html