Olusegun Obasanjo Presidential Library (OOPL) Ventures - An emerging and leading hospitality, tourism and service organization in Abeokuta Ogun State, Nigeria, made up of a 153 room guest-house facility, 2 museums, a mini wild life park, a youth centre, a family amusement and entertainment centre and an events centre.
We are recruiting to fill the position below:
Job Title: Executive Housekeeper
Location: Nigeria
Job Description
- Responsible for the overall cleanliness of the resort including rooms and public areas.
- Major responsibilities include ensuring guests are satisfied with resort cleanliness; responding to guests’ needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selection, training, maintaining and managing a motivated and skilled workforce.
- Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.
Essential Duties and Responsibilities
Housekeeping Operations:
- Maintains Brand cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
- Trains staff in all aspects of housekeeping including guest service.
- Administers guest satisfaction inspection procedures and reports.
- Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both.
- Plans work schedules and room assignments with minimum disruption to guests.
Guest Service:
- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
- Ensures hotel staff, including all new-hires, know all components of the 100% Satisfaction Guarantee and are trained to meet service standards.
- Develops added-value customer service programs regarding housekeeping services.
- Can communicate to guests about hotel promotions, local attractions and points of interest.
- Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests’ needs.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivering of consistent guest service.
- Actively participates in Guest Service Initiatives.
Human Resource Management:
- Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a skilled, qualified workforce.
- Maintains a positive, cooperative work environment between staff and management.
- Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
- Ensures personnel files are accurate and comply with both local and federal laws and regulations.
- Administers personnel policies fairly and consistently.
- Resolves employee grievances in a fair and timely manner.
- Ensures housekeepers know responsibilities and manage against those responsibilities.
- Ensures employees understand policies, pay procedures, bonus plans and benefits.
- Helps develop management talent by acting as a mentor for direct reports.
- Uses ongoing safety training to minimize worker’s compensation claims.
- Monitors and maintains acceptable turnover levels.
Profit Management:
- Assists in annual budget preparation.
- Anticipates revenue/cost problems in department.
- Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs.
- Produces accurate financial reports on time.
- Orders and buys cleaning supplies, linens and chemicals at the best prices.
- Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.
Asset Management:
- Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.
- Ensures staff and employee involvement in preventive maintenance programs.
- Justifies capital projects for inclusion in the capital budget.
- Protects the interest of the resort during capital projects.
Qualifications
- A Minimum of B.Sc/HND in Catering and Hotel Management or related field; or four years related experience and/ or training; or equivalent combination of education and experience.
- Significant Hospitality and Housekeeping experience (5 years minimum)
- A Minimum of at least 3 years previous experience as an Executive Housekeeper in a large Resort.
Desired Skills and Experience
- Previous experience in managing a team of housekeeping employees through motivation, coaching and development.
- The ability to anticipate customer needs, change goals and direction quickly and multitask.
- Working knowledge of rooms management systems.
- Advanced knowledge of Housekeeping process and procedures.
- Ability to maintain a budget.
- Proven excellence in customer service.
- Capable of using independent judgment /solid decision making skills ability.
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
- Self motivated to accomplish goals with a strong sense of responsibility.
- Proficiency with general office computer applications (i.e word processing, spreadsheets, and database).
- Demonstrated sound organizational, coordinating and personal interface skills.
- Demonstrated excellent written and verbal communication skills.
- Proven reliability, diligence, dedication and attention to details
- Must be flexible with working nights, weekends and holidays.
- Proven experience supervising housekeeping departments of 30+ employees.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online