Tati Consults specializes in providing bespoke HR consultancy services and solutions to SMEs across Nigeria. Our team has been carefully chosen to ensure we provide you with a complete HR Service, wealth of knowledge and sound advice, spanning all areas of HR and the end-to-end employee lifecycle.
We are recruiting to fill the position below:
Job Title: Business Support Officer
Location: Lagos
Employment Type: Full-time
Job Description
- As a Business Support Officer, you'll play a pivotal role in our day-to-day operations, serving as the backbone of our business. You'll wear multiple hats, seamlessly transitioning between customer support, operations, and digital marketing tasks to ensure our company's success.
Responsibilities
- Respond promptly and professionally to customer inquiries via email, phone, and social media channels.
- Address customer concerns, troubleshoot issues, and provide accurate information about our products/services.
- Maintain a high level of customer satisfaction through personalized and attentive support.
- Assist in managing various operational tasks, including inventory management, order processing, and logistics coordination.
- Collaborate with internal teams to streamline processes and optimize efficiency.
- Identify areas for improvement and implement solutions to enhance operational effectiveness.
- Develop and execute digital marketing campaigns across multiple platforms, including social media, email, and website.
- Create engaging content, such as blog posts, social media posts, and email newsletters, to attract and retain customers.
- Monitor key performance metrics and adjust marketing strategies to maximize ROI and engagement.
- Represent the organization at monthly conferences and industry events to promote our brand and services.
- Network with potential clients, partners, and stakeholders to build relationships and generate leads.
- Deliver engaging presentations and participate in panel discussions to showcase our company's expertise and offerings.
Requirements
- A degree in Business Administration, Marketing, or a related field.
- Proven experience in customer support, operations, digital marketing, and brand promotion roles.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in digital marketing tools and platforms (e.g., social media management tools, email marketing software).
- Willingness to travel and attend monthly conferences as required.
- Passion for delivering exceptional customer service, driving business growth, and promoting the organization's brand.
Application Closing Date
30th June, 2024.
https://www.hotnigerianjobs.com/hotjobs/613749/business-support-officer-at-tati-consults.html