Business Support Officer at Tati Consults

Tati Consults specializes in providing bespoke HR consultancy services and solutions to SMEs across Nigeria. Our team has been carefully chosen to ensure we provide you with a complete HR Service, wealth of knowledge and sound advice, spanning all areas of HR and the end-to-end employee lifecycle.

We are recruiting to fill the position below:

Job Title: Business Support Officer

Location: Lagos 
Employment Type: Full-time

Job Description

• As a Business Support Officer, you'll play a pivotal role in our day-to-day operations, serving as the backbone of our business. You'll wear multiple hats, seamlessly transitioning between customer support, operations, and digital marketing tasks to ensure our company's success.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and social media channels.
• Address customer concerns, troubleshoot issues, and provide accurate information about our products/services.
• Maintain a high level of customer satisfaction through personalized and attentive support.
• Assist in managing various operational tasks, including inventory management, order processing, and logistics coordination.
• Collaborate with internal teams to streamline processes and optimize efficiency.
• Identify areas for improvement and implement solutions to enhance operational effectiveness.
• Develop and execute digital marketing campaigns across multiple platforms, including social media, email, and website.
• Create engaging content, such as blog posts, social media posts, and email newsletters, to attract and retain customers.
• Monitor key performance metrics and adjust marketing strategies to maximize ROI and engagement.
• Represent the organization at monthly conferences and industry events to promote our brand and services.
• Network with potential clients, partners, and stakeholders to build relationships and generate leads.
• Deliver engaging presentations and participate in panel discussions to showcase our company's expertise and offerings.

Requirements

• A degree in Business Administration, Marketing, or a related field.
• Proven experience in customer support, operations, digital marketing, and brand promotion roles.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in digital marketing tools and platforms (e.g., social media management tools, email marketing software).
• Willingness to travel and attend monthly conferences as required.
• Passion for delivering exceptional customer service, driving business growth, and promoting the organization's brand.

Application Closing Date
30th June, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online