Careers Verified - Our client, a leading edge Information and Communications Technology (ICT) consultancy firm based in Abuja is recruiting for suitable candidates to fill the position below:
Job Title: POS IT Support Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- As a POS (Point of Sale) IT Support Officer, you will be responsible for providing technical support and troubleshooting assistance related to Point of Sale systems used in retail or hospitality environments.
- You will ensure smooth operation of POS hardware and software, address user issues promptly, and collaborate with vendors to resolve complex technical issues.
Key Responsibilities
POS System Maintenance:
- Install, configure, and maintain POS hardware components such as terminals, scanners, printers, and card readers.
- Perform software updates and patches on POS systems to ensure optimal performance and security.
Technical Support:
- Provide first-line support and troubleshooting for POS system users, including store staff and managers.
- Respond to help desk tickets and resolve issues related to POS hardware, software, and connectivity.
User Training and Documentation:
- Train end-users on basic POS system operations and best practices.
- Create and update user manuals and documentation for POS system functionalities.
Vendor Coordination:
- Liaise with POS system vendors and service providers to escalate and resolve technical issues that require external support.
- Coordinate hardware repairs or replacements as needed and ensure timely resolution of issues.
Security and Compliance:
- Implement security measures and controls to protect POS systems and transaction data.
- Ensure compliance with industry standards and regulations related to POS systems (e.g., PCI DSS).
Inventory Management:
- Maintain inventory of POS equipment, spare parts, and supplies.
- Coordinate procurement of new hardware or components as per business requirements.
System Monitoring and Performance Optimization:
- Monitor POS system performance and identify areas for optimization or improvement.
- Implement proactive measures to prevent downtime and minimize disruptions to operations.
Qualifications and Skills
- Bachelor's degree in Information Technology / Computer Science or a related field.
- Proven experience (2+ years) in IT support, preferably with a focus on POS systems in retail or hospitality industries.
- Strong knowledge of POS hardware components, software applications, and peripherals.
- Familiarity with point-of-sale software platforms.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical concepts clearly to non-technical users.
- Experience in managing vendor relationships and coordinating external support.
- Understanding of data security and compliance standards
- Strong attention to detail and organizational skills.
Additional Requirements:
- Willingness to work flexible hours, including weekends or evenings, to provide on-call support if required.
- Ability to lift and move POS equipment and peripherals as needed for installations or repairs.
Salary
N80,000 - N100,000 monthly
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic environment with exposure to cutting-edge technology.
- Professional development and training opportunities to enhance technical skills and knowledge in POS systems.
Application Closing Date
28th April, 2024.
https://www.hotnigerianjobs.com/hotjobs/615100/pos-it-support-officer-at-careers-verified.html