POS IT Support Officer at Careers Verified

Careers Verified - Our client, a leading edge Information and Communications Technology (ICT) consultancy firm based in Abuja is recruiting for suitable candidates to fill the position below:

Job Title: POS IT Support Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As a POS (Point of Sale) IT Support Officer, you will be responsible for providing technical support and troubleshooting assistance related to Point of Sale systems used in retail or hospitality environments.
• You will ensure smooth operation of POS hardware and software, address user issues promptly, and collaborate with vendors to resolve complex technical issues.

Key Responsibilities

POS System Maintenance:

• Install, configure, and maintain POS hardware components such as terminals, scanners, printers, and card readers.
• Perform software updates and patches on POS systems to ensure optimal performance and security.

Technical Support:

• Provide first-line support and troubleshooting for POS system users, including store staff and managers.
• Respond to help desk tickets and resolve issues related to POS hardware, software, and connectivity.

User Training and Documentation:

• Train end-users on basic POS system operations and best practices.
• Create and update user manuals and documentation for POS system functionalities.

Vendor Coordination:

• Liaise with POS system vendors and service providers to escalate and resolve technical issues that require external support.
• Coordinate hardware repairs or replacements as needed and ensure timely resolution of issues.

Security and Compliance:

• Implement security measures and controls to protect POS systems and transaction data.
• Ensure compliance with industry standards and regulations related to POS systems (e.g., PCI DSS).

Inventory Management:

• Maintain inventory of POS equipment, spare parts, and supplies.
• Coordinate procurement of new hardware or components as per business requirements.

System Monitoring and Performance Optimization:

• Monitor POS system performance and identify areas for optimization or improvement.
• Implement proactive measures to prevent downtime and minimize disruptions to operations.

Qualifications and Skills

• Bachelor's degree in Information Technology / Computer Science or a related field.
• Proven experience (2+ years) in IT support, preferably with a focus on POS systems in retail or hospitality industries.
• Strong knowledge of POS hardware components, software applications, and peripherals.
• Familiarity with point-of-sale software platforms.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Experience in managing vendor relationships and coordinating external support.
• Understanding of data security and compliance standards
• Strong attention to detail and organizational skills.

Additional Requirements:

• Willingness to work flexible hours, including weekends or evenings, to provide on-call support if required.
• Ability to lift and move POS equipment and peripherals as needed for installations or repairs.

Salary
N80,000 - N100,000 monthly

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic environment with exposure to cutting-edge technology.
• Professional development and training opportunities to enhance technical skills and knowledge in POS systems.

Application Closing Date
28th April, 2024.