Phillips Outsourcing Limited - Our client, a FinTech company, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Support Supervisor
Location: Lagos
Employment Type: Full-time
Responsibilities
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Devise ways to optimize procedures and keep staff motivated
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Requirements
- A minimum of Bachelor's Degree in related field.
- Minimum of three (3) years cognate work experience with at least two (2) years within a reputable and structured business environment.
- Working experience with CRM systems.
Application Closing Date
13th August, 2024.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/631143/customer-support-supervisor-at-a-fintech-company-p.html