Customer Support Supervisor at a FinTech Company - Phillips Outsourcing Limited

Phillips Outsourcing Limited - Our client, a FinTech company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Support Supervisor

Location: Lagos
Employment Type: Full-time

Responsibilities

• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Devise ways to optimize procedures and keep staff motivated
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports

Requirements

• A minimum of Bachelor's Degree in related field.
• Minimum of three (3) years cognate work experience with at least two (2) years within a reputable and structured business environment.
• Working experience with CRM systems.

Salary

• N300,000 monthly.

Application Closing Date
13th August, 2024.