Apex HR Services - Our client, a reputable Hotel, is recruiting to fill the position below:
Job Title: Front Desk Officer / Receptionist
Location: Durumi, Abuja
Employment Type: Full-time
Job Description
- We are searching for a resourceful hotel front desk agent to join our team.
- Our hotel front desk will exhibit exceptional verbal communication skills.
- Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff.
- Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Objectives of this role
- Act as a face of while greeting guests in a polite and professional manner
- Supervise daily tasks for all front desk operations
- Respond to guest questions and concerns
- Assist guests in a professional and timely manner
- Promote a positive and polite work environment
- Offer five-star customer service to all guests
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer phone calls and book reservations
- Make plans for guests as requested
- Upsell hotel packages when appropriate
- Communicate with other hotel staff members to ensure smooth operations
- Track and update general supply inventory
Skills and qualifications
- Strong verbal and written communication skills
- Exceptional customer service skills
- Problem-solving mindset
- Outstanding professionalism
- Ability to multitask and excel in a fast-paced environment
- Ability to work well with others
Preferred Qualifications:
- Hospitality work experience
- Degree in hotel management or hospitality management studies
- Knowledge of property management systems and hotel reservation software
- Flexible weekend, nighttime, and long-hour availability
- Proficiency in a second language or multiple languages
- Ability to stand for long periods of time
Application Closing Date
8th August, 2024.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/642533/front-desk-receptionist-at-a-reputable-hotel-apex.html