Front Desk Officer / Receptionist at a Reputable Hotel - Apex HR Services

Apex HR Services - Our client, a reputable Hotel, is recruiting to fill the position below:

Job Title: Front Desk Officer / Receptionist

Location: Durumi, Abuja
Employment Type: Full-time

Job Description

• We are searching for a resourceful hotel front desk agent to join our team.
• Our hotel front desk will exhibit exceptional verbal communication skills.
• Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff.
• Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Objectives of this role

• Act as a face of while greeting guests in a polite and professional manner
• Supervise daily tasks for all front desk operations
• Respond to guest questions and concerns
• Assist guests in a professional and timely manner
• Promote a positive and polite work environment
• Offer five-star customer service to all guests

Responsibilities

• Follow check-in and check-out procedures for hotel guests
• Answer phone calls and book reservations
• Make plans for guests as requested
• Upsell hotel packages when appropriate
• Communicate with other hotel staff members to ensure smooth operations
• Track and update general supply inventory

Skills and qualifications

• Strong verbal and written communication skills
• Exceptional customer service skills
• Problem-solving mindset
• Outstanding professionalism
• Ability to multitask and excel in a fast-paced environment
• Ability to work well with others

Preferred Qualifications:

• Hospitality work experience
• Degree in hotel management or hospitality management studies
• Knowledge of property management systems and hotel reservation software
• Flexible weekend, nighttime, and long-hour availability
• Proficiency in a second language or multiple languages
• Ability to stand for long periods of time

Application Closing Date
8th August, 2024.