Head of Human Resource & Client Management at a Registered and Reputable Private Security Agency - Workforce Group

Workforce Group - Our client is a registered and reputable private security agency with a credible track record of over twenty years of experience in the business of safety and security, touching different industries and human endeavors, and with a deep understanding of different crime situations in the society and preventing them through the deployment of various security measures and strategies.

They are recruiting to fill the position below:

Job Title: Head of Human Resource & Client Management

Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Grade Level: Senior Level

Description

• We are seeking an experienced and strategic leader to fill the role of Head of Human Resources and Client Management. This critical position will oversee all aspects of human resources, talent management, and client relationships, driving business growth, employee engagement, and client satisfaction.
• The incumbent will position the HR department as a strategic partner who will provide strategic advice, guidance and leadership across the business on all aspects of the key risk areas of Human Resources Management
• In addition, the job holder will lead the development and implementation of HR policies and programs, and also champion various change management, organizational restructuring and corporate culture initiatives.

Organizational Relationship:

• Reports to the MD/CEO, supervise staff and liaise with clients.

Key Responsibilities
Human Resources:

• Develop and implement HR strategies, policies, and procedures
• Lead talent acquisition, management, and development
• Foster a positive work culture, employee engagement, and retention
• Manage employee relations, conflicts, and performance issues
• Oversee benefits, compensation, and compliance

Client Management:

• Develop and maintain strong client relationships, ensuring satisfaction and retention.
• Lead client-facing teams, providing guidance and support.
• Identify new business opportunities, driving growth and revenue.
• Collaborate with internal teams to deliver exceptional client service.
• Manage client feedback, concerns, and conflict resolution.

Additional Responsibilities:

• Contribute to business strategy and growth initiatives
• Collaborate with senior leadership to drive organizational goals
• Analyze metrics, providing insights to inform HR and client management decisions
• Stay up-to-date with industry trends, best practices, and regulatory requirements

Person Specification / Qualifications / Requirements

• University Degree in Humanities Arts, Social Science or related field
• HR Certifications – An added advantage, but not compulsory.
• A strategic thinker, versatile, confident, creative and passionate about people.
• Hands-on experience in change management, organizational restructuring and corporate culture management.
• A tech enthusiast, able to use tech-supported tools or tech-enabled productivity tools to support business performance.
• Ability to manage relationships at all levels of the organization.
• Ability to enforce company rules without fear or favour.

Requirements:

• 7 years of experience in HR and client management
• Proven leadership and strategic thinking abilities
• Excellent communication, interpersonal, and problem-solving skills
• Strong business acumen and industry knowledge

Required Competencies:

• HR Strategy
• Client management
• Organizational Development/Change management
• Knowledge of labor law and regulations
• Great Business Acumen
• Great Interpersonal skill
• Collaborative working relationship.

Salary Budget
Open to negotiation depending on experience.

Application Closing Date
5th August, 2024.