Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
We are recruiting to fill the position below:
Job Title: Specialist, Quality Assurance (Corporate Quality and Excellence)
Location: Lagos
Job Summary
- Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
Principal Functions
- Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
- Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
- Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
- Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
- Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
- Facilitate process awareness trainings and design of workshop materials for internal and external customers
- Establish and manage quality teams for process optimization and operational excellence
- Conduct periodic and ad-hoc review of Etisalat business processes to determine fitness for purpose
- Generate process review reports with identified strengths, weaknesses and improvement recommendations
- Identify and mitigate process bottlenecks in order to realize process efficiency
- Identify and document realistic process controls for tracking and reporting processes within agreed timelines
- Support the maintenance of the Quality Management System to promote the organization's competitive edge
- Carry out other assignments as directed by the Manager, Quality Management.
Educational Requirements
- First degree in a relevant discipline from a recognised university.
Experience, Skills & Competencies
- Three (3) to Five (5) years work experience
- Process Design and Analysis
- Project Planning and Control
- Problem Solving
- Presentation/Facilitation
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer focus
Application Closing Date
Not Specified.
Method of Application
Qualified and interested candidates should:
Click here to apply online