Specialist, Quality Assurance at Etisalat Nigeria

Posted on Wed 05th Aug, 2015 - hotnigerianjobs.com --- (0 comments)

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Specialist, Quality Assurance (Corporate Quality and Excellence)

Location: Lagos

Job Summary

Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business

Principal Functions

Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
Facilitate process awareness trainings and design of workshop materials for internal and external customers
Establish and manage quality teams for process optimization and operational excellence
Conduct periodic and ad-hoc review of Etisalat business processes to determine fitness for purpose
Generate process review reports with identified strengths, weaknesses and improvement recommendations
Identify and mitigate process bottlenecks in order to realize process efficiency
Identify and document realistic process controls for tracking and reporting processes within agreed timelines
Support the maintenance of the Quality Management System to promote the organization's competitive edge
Carry out other assignments as directed by the Manager, Quality Management.

Educational Requirements

First degree in a relevant discipline from a recognised university.

Experience, Skills & Competencies

Three (3) to Five (5) years work experience
Process Design and Analysis
Project Planning and Control
Problem Solving
Presentation/Facilitation
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer focus

Application Closing Date
Not Specified.

Method of Application
Qualified and interested candidates should:
Click here to apply online

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