Summit Hotel and Apartment is recruiting to fill the position below:
Job Title: Bellhop / Porter
Location: Lagos
Employment Type: Full-time
Job Summary
We are looking for an enthusiastic and dependable *Bellhop/Porter* to join our team.
You will be responsible for providing excellent guest service by assisting with luggage, offering helpful information, and ensuring a smooth and welcoming experience from arrival to departure.
As a vital part of the hospitality team, your role will enhance guests’ overall stay, providing a first and lasting impression of our hotel and apartment complex.
Key Responsibilities
Guest Assistance: Greet guests upon arrival and departure, offering assistance with luggage, packages, and other belongings.
Room Escorts: Escort guests to their rooms or apartments, explaining amenities, services, and ensuring they are comfortable with their accommodations.
Valet and Transportation Services: Assist with parking and retrieving guest vehicles if valet services are available. Arrange transportation for guests, including taxis, rideshares, or shuttle services.
Concierge Support: Provide information on hotel/apartment facilities, local attractions, dining options, and directions. Assist with arranging reservations or tickets for events.
Handling Deliveries: Accept and deliver packages, groceries, or other deliveries to guest rooms or apartments.
Lobby and Entry Maintenance: Ensure the cleanliness and organization of the hotel/apartment lobby, entryways, and surrounding areas. Keep these areas tidy and welcoming.
Safety and Security: Monitor the security of the premises by being aware of guests and their movements, reporting any suspicious activities to management.
Customer Service: Respond promptly to guest requests or concerns and follow up to ensure guest satisfaction. Collaborate with other departments to meet guest needs efficiently.
Special Requests: Handle any special requests or needs that guests may have, including assistance for disabled guests or handling large group check-ins and check-outs.
Qualifications
OND
Previous experience in a similar role within a hotel or residential complex is a plus, but not required.
Strong customer service skills and a friendly, approachable demeanor.
Physically able to lift and carry heavy luggage and packages.
Ability to stand for long periods and perform physical tasks throughout the day.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including nights, weekends, and holidays.
Skils:
Customer service-oriented and eager to make guests feel welcome.
Ability to handle stressful situations with calmness and professionalism.
Strong problem-solving skills with the ability to anticipate guest needs.
Good organizational skills and attention to detail.
Basic knowledge of local area attractions and amenities (additional languages are a plus).