Bellhop / Porter at Summit Hotel and Apartment

Summit Hotel and Apartment is recruiting to fill the position below:

Job Title: Bellhop / Porter

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for an enthusiastic and dependable *Bellhop/Porter* to join our team.
• You will be responsible for providing excellent guest service by assisting with luggage, offering helpful information, and ensuring a smooth and welcoming experience from arrival to departure.
• As a vital part of the hospitality team, your role will enhance guests’ overall stay, providing a first and lasting impression of our hotel and apartment complex.

Key Responsibilities

• Guest Assistance: Greet guests upon arrival and departure, offering assistance with luggage, packages, and other belongings.
• Room Escorts: Escort guests to their rooms or apartments, explaining amenities, services, and ensuring they are comfortable with their accommodations.
• Valet and Transportation Services: Assist with parking and retrieving guest vehicles if valet services are available. Arrange transportation for guests, including taxis, rideshares, or shuttle services.
• Concierge Support: Provide information on hotel/apartment facilities, local attractions, dining options, and directions. Assist with arranging reservations or tickets for events.
• Handling Deliveries: Accept and deliver packages, groceries, or other deliveries to guest rooms or apartments.
• Lobby and Entry Maintenance: Ensure the cleanliness and organization of the hotel/apartment lobby, entryways, and surrounding areas. Keep these areas tidy and welcoming.
• Safety and Security: Monitor the security of the premises by being aware of guests and their movements, reporting any suspicious activities to management.
• Customer Service: Respond promptly to guest requests or concerns and follow up to ensure guest satisfaction. Collaborate with other departments to meet guest needs efficiently.
• Special Requests: Handle any special requests or needs that guests may have, including assistance for disabled guests or handling large group check-ins and check-outs.

Qualifications

• OND
• Previous experience in a similar role within a hotel or residential complex is a plus, but not required.
• Strong customer service skills and a friendly, approachable demeanor.
• Physically able to lift and carry heavy luggage and packages.
• Ability to stand for long periods and perform physical tasks throughout the day.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Skils:

• Customer service-oriented and eager to make guests feel welcome.
• Ability to handle stressful situations with calmness and professionalism.
• Strong problem-solving skills with the ability to anticipate guest needs.
• Good organizational skills and attention to detail.
• Basic knowledge of local area attractions and amenities (additional languages are a plus).

Benefits

• Competitive Salary
• Health and wellness benefits(HMO)
• Accommodation
• Staff lunch

Application Closing Date
Not Specified.