PremiumHR Solution Limited - Our client, a top Asset Management firm, is recruiting to fill the position below:
Job Title: Team Lead, Contact Centre
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Open Account for prospective customers
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Candidates should possess a B.Sc / HND in related filed with 5 -7 years' experience
- Must be able to speak fluently communicate well.
Salary
N400,000 - N600,000 / Month.
Application Closing Date
6th Janaury, 2025.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/692955/team-lead-contact-centre-at-a-top-asset-management.html