Team Lead, Contact Centre at a Top Asset Management Firm - Premium Human Resource Solution

PremiumHR Solution Limited - Our client, a top Asset Management firm, is recruiting to fill the position below:

Job Title: Team Lead, Contact Centre

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Open Account for prospective customers
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Job Requirements

• Candidates should possess a B.Sc / HND in related filed with 5 -7 years' experience
• Must be able to speak fluently communicate well.

Salary
N400,000 - N600,000 / Month.

Application Closing Date
6th Janaury, 2025.