Community Manager at Co-creation Hub (CcHUB)

CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Job type: Full-time

Job Description

• The Community Manager will support the implementation of the program's community management plan in five (5) states by fostering active engagement among program participants and stakeholders.
• The role involves working closely with Learning Community Coordinators to create an inclusive, supportive, and collaborative environment that enables marginalized youth and young women to thrive in the program.
• The Community Manager will also help facilitate knowledge-sharing, ensure smooth communication, and strengthen participant connections to resources and opportunities within the program.

Key Responsibilities
Community Building and Engagement

• Lead the implementation of the program’s community management plan to foster a vibrant, inclusive, and supportive participant community.
• Foster a sense of belonging among participants through continuous engagement, communication, and community-building initiatives.
• Create and manage both online and offline spaces such as learning hubs, forums, and messaging groups to facilitate interaction and collaboration.
• Support the organization of community-driven events, webinars, workshops, and forums that encourage peer learning and networking.

Participant Support and Coordination

• Act as a primary point of contact for participants, providing guidance, addressing concerns, and connecting them with appropriate support resources.
• Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools, services, and support.
• Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.
• Support the resolution of participant issues and promote a consistently positive program experience.

Communication and Content Development

• Support the development and dissemination of community content such as newsletters, blog posts, and social media updates to keep participants informed and engaged.
• Facilitate the exchange of knowledge, skills, and experiences within the community to strengthen collective learning.
• Advocate for participant voices in program design and decision-making processes, ensuring inclusivity and relevance.

Monitoring and Reporting

• Monitor participant engagement and activity levels to identify trends, gaps, and opportunities for enhancing community experience.
• Collect and analyze feedback to inform continuous improvement of community strategies.
• Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.
• Prepare regular reports on community engagement, outcomes, and participant needs for internal use and external stakeholders.

Inclusion and Accessibility

• Work with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all, especially marginalized youth and women.
• Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.

Key Performance Indicators (Year 1)

• Community Building and Engagement
• Participant Support and Coordination
• Monitoring and Reporting
• Inclusion and Accessibility

Qualifications

• Education:
  • Bachelor’s Degree in Social Sciences, Communications, Community Development, or a related field.
• Experience:
  • 5 – 8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
  • Proven experience working with marginalized populations, especially youth and women, is a strong advantage.
  • Familiarity with managing both online and offline communities, including social media platforms and community forums.
  • 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
  • Demonstrated experience managing community outreach teams, engagement officers, or volunteers.

• Skills and Competencies:

  • Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.
  • Organizational and multitasking abilities to manage multiple community activities simultaneously.
  • Knowledge of digital tools and platforms for community engagement and content sharing.
  • Problem-solving skills to address participant challenges and promote positive outcomes.
  • Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.
  • Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.
  • Skilled in conflict resolution, field team motivation, and addressing barriers to participation or uptake.
  • Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.
  • Proficiency in using community feedback and data to improve service delivery and participation outcomes.
  • Strong collaboration and communication skills for interfacing with internal teams, local stakeholders, and implementing partners.
  • Actively identifies opportunities to expand program reach, build community trust, and strengthen grassroots visibility.

Application Closing Date
Not Specified.