Network News 24 Limited (NN24) is a new generation Nigerian media company that aims to bring high quality television news content to Nigerians and the world. NN24 has created an international Network consisting of seasoned professional reporters bringing local news from all regions of Nigeria and international news from around the globe. With a strong affiliate partnership with CNN International, primary distribution platform DStv and a news content deal with Reuters; NN24 aspires to be the leader in the Nigerian media industry for concise and reliable television news, twenty-four hours a day, seven days a week.
Network News 24 (NN24) is recruiting for Customer Care Executives.
Location: Ikeja Lagos, Nigeria
Job title: Customer Care
Position Overview: This position will ensure that the organisation satisfies its customers' needs. He/she may work at various levels, from head office to the front end of the business. The incumbent will be required to charter for the company’s response to client needs, by understanding and serving their requirements.
Responsibilities - must be able to delight customers, above and beyond the call of duty
- must have intimate knowledge of the customers’ needs
- must have empathy for the customers situation
- should be able to communicate clearly, both written and in speech
- talks in a way the customer can understand
- have a "thick skin" and is able to handle complaints, even when handling unpleasant customers
- works accurate and with eye for detail communicating courteously with customers by telephone, email, letter and face to face;
- handles in the best interest of both customer and company
- should be able to use automated information systems to analyse the customers situation
- is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
- build a long-term relationship with the customer
- take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
- ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
- approach all matters in a non biased and professional manner.
- carry out relevant research as required and requested by Customer
- prepare daily, weekly, monthly statistical reports as appropriate.
- due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmes as much as possible.
Key Competencies - interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
Educational Requirements: - B.Sc, HND or its equivalent (general education degree) MBA will be an added advantage
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Salary: Package to be presented and negotiated (negotiable).
Benefits: - Benefits: Medical health coverage for family (plus 4 children ONLY).
- 20 days official vacation.
- Pension scheme.
- Medical Allowance.
- Year End Bonus (driven by performance).
How To ApplyClick Here To Apply Online