Front Desk Officer at Beauty À La Mode - MÈSI Lagos

Mesi Lagos - Our client, Beauty À La Mode, is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Officer

Location: Lagos - Beauty À La Mode
Employment Type: Full-time
Department: Customer Service / Operations

Job Summary

• The Front Desk Officer is the first point of contact for clients at Beauty À La Mode.
• The role involves welcoming clients, managing appointments, handling inquiries, processing payments, and ensuring smooth daily front desk operations while delivering excellent customer service.

Job Description

• The Front Desk Officer will be responsible for creating a warm and professional first impression, coordinating bookings, supporting salon operations, and maintaining accurate records of client services and payments.

Key Responsibilities

• Welcome and attend to clients in a friendly and professional manner
• Schedule and confirm appointments (walk-in, phone, and online bookings)
• Manage calls, messages, and social media inquiries
• Process payments (cash, POS, transfers) and issue receipts
• Maintain client records and appointment logs
• Coordinate with stylists and therapists to ensure smooth service flow
• Handle client complaints professionally and escalate when necessary
• Maintain cleanliness and organization of the reception area
• Promote salon services, packages, and products

Required Skills:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good organizational and multitasking ability
• Basic computer literacy (POS, booking systems, social media)
• Professional appearance and positive attitude
• Ability to work under pressure
• Must reside within lekki
• Also Send your photograph

Requirements
Education:

• Minimum of OND / HND / B.Sc. in any relevant field
• Certification in Customer Service or Hospitality is an advantage

Experience:

• 3-4 years experience in a front desk, receptionist, or customer service role
• Experience in a beauty salon or hospitality industry is an added advantage

Other Requirements:

• Must reside within reasonable proximity to the salon location (Lekki)
• Must be punctual and reliable
• Must maintain high standards of hygiene and professionalism
• Ability to work weekends and public holidays.

Remuneration
Competitive salary (based on experience).

Application Closing Date
Not Specified.