Front Desk Officer at Beauty À La Mode - MÈSI Lagos

Mesi Lagos - Our client, Beauty À La Mode, is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Officer

Location: Lagos - Beauty À La Mode
Employment Type: Full-time
Department: Customer Service / Operations

Job Summary

• The Front Desk Officer is the first point of contact for clients at Beauty À La Mode.
• The role involves welcoming clients, managing appointments, handling inquiries, processing payments, and ensuring smooth daily front desk operations while delivering excellent customer service.

Job Description

• The Front Desk Officer will be responsible for creating a warm and professional first impression, coordinating bookings, supporting salon operations, and maintaining accurate records of client services and payments.

Key Responsibilities

• Welcome and attend to clients in a friendly and professional manner
• Schedule and confirm appointments (walk-in, phone, and online bookings)
• Manage calls, messages, and social media inquiries
• Process payments (cash, POS, transfers) and issue receipts
• Maintain client records and appointment logs
• Coordinate with stylists and therapists to ensure smooth service flow
• Handle client complaints professionally and escalate when necessary
• Maintain cleanliness and organization of the reception area
• Promote salon services, packages, and products

Required Skills:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good organizational and multitasking ability
• Basic computer literacy (POS, booking systems, social media)
• Professional appearance and positive attitude
• Ability to work under pressure
• Must reside within lekki
• Also Send your photograph

Requirements
Education:

• Minimum of OND / HND / B.Sc. in any relevant field
• Certification in Customer Service or Hospitality is an advantage

Experience:

• 3-4 years experience in a front desk, receptionist, or customer service role
• Experience in a beauty salon or hospitality industry is an added advantage

Other Requirements:

• Must reside within reasonable proximity to the salon location (Lekki)
• Must be punctual and reliable
• Must maintain high standards of hygiene and professionalism
• Ability to work weekends and public holidays.

Remuneration
Competitive salary (based on experience).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send in their CV to: anomesi384@gmail.com using the Job Title as the subject of the email.