M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Collections Officer
Location: Lagos
Job type: Full-time
What You'll Do
- You'll manage early-stage outreach on new customer accounts under 30 days past due, having real conversations to understand payment barriers, offering first-call resolution, and negotiating repayment paths that genuinely work for the customer.
- You'll own the full arc of return, downgrade, and cancellation cases; walking customers through refund policies, initiating processes on M-KOPA Net, and coordinating with internal teams to resolve account suspensions and get customers back on track.
- You'll maintain detailed records in Freshdesk and send daily call summaries with observations and recommendations - because your frontline insight directly feeds into how we improve our onboarding, KYC, and collections processes.
What You'll Need
- Minimum of 2 years' experience in a collections or call centre environment, with a track record of first-call resolution and customer negotiation in financial services or a related sector.
- Fluency in English, with the communication and persuasion skills to have difficult conversations with empathy and clarity.
- Proven ability to manage detailed records across CRM systems, identify patterns in customer behaviour, and turn daily observations into actionable recommendations.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/861268/collections-officer-at-mkopa-nigeria.html