Collections Officer at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Lagos 
Job type: Full-time

What You'll Do

• You'll manage early-stage outreach on new customer accounts under 30 days past due, having real conversations to understand payment barriers, offering first-call resolution, and negotiating repayment paths that genuinely work for the customer.
• You'll own the full arc of return, downgrade, and cancellation cases; walking customers through refund policies, initiating processes on M-KOPA Net, and coordinating with internal teams to resolve account suspensions and get customers back on track.
• You'll maintain detailed records in Freshdesk and send daily call summaries with observations and recommendations - because your frontline insight directly feeds into how we improve our onboarding, KYC, and collections processes.

What You'll Need

• Minimum of 2 years' experience in a collections or call centre environment, with a track record of first-call resolution and customer negotiation in financial services or a related sector.
• Fluency in English, with the communication and persuasion skills to have difficult conversations with empathy and clarity.
• Proven ability to manage detailed records across CRM systems, identify patterns in customer behaviour, and turn daily observations into actionable recommendations.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online