Butler at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Butler

Location: Maitama, Abuja (FCT) 
Employment Type: Full-time

Main Function

• The Butler is responsible for providing personalized, high-level guest service to ensure a luxurious and memorable hospitality experience. The role focuses on attending to the individual needs of guests, particularly VIPs and long-stay guests, by delivering attentive, discreet, and professional service while coordinating with hotel departments to ensure seamless service delivery.
• The ideal candidate must be courteous, detail-oriented, highly professional, and capable of anticipating guest needs in a refined hospitality environment.

Role Responsibilities
Personalized Guest Service:

• Provide attentive and personalized service to guests throughout their stay.
• Welcome and escort guests to their rooms or suites.
• Assist guests with luggage, unpacking, and room orientation.
• Anticipate guest needs and ensure their comfort and satisfaction.

Room and Guest Assistance:

• Ensure guest rooms and suites are prepared according to guest preferences.
• Coordinate special arrangements such as amenities, dining requests, and celebrations.
• Assist guests with laundry, pressing, and wardrobe organization where required.
• Monitor guest requests and ensure timely delivery of services.

Dining and Service Support:

• Arrange in-room dining and table service for guests when required.
• Coordinate with kitchen and restaurant teams to ensure quality service.
• Serve food and beverages professionally when necessary.
• Guest Coordination and Concierge Support:
• Assist guests with reservations, transportation arrangements, and special requests.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate guest activities with relevant hotel departments.

VIP and Special Guest Handling:

• Provide exclusive service to VIP guests and high-profile clients.
• Ensure privacy, discretion, and confidentiality at all times.
• Prepare special welcome arrangements and amenities for VIP arrivals.

Operational Coordination:

• Liaise with housekeeping, front office, and maintenance teams to ensure guest satisfaction.
• Ensure prompt resolution of guest concerns and service requests.
• Maintain service logs and communicate guest preferences to relevant teams.

Professional Standards and Presentation:

• Maintain impeccable grooming and professional appearance.
• Ensure service etiquette and hospitality standards are consistently upheld.
• Represent the hotel with professionalism and courtesy at all times.

Requirements
Experience / Qualification:

• Minimum of SSCE or equivalent qualification; diploma in Hospitality Management is an advantage
• 3–5 years experience in luxury hospitality, guest services, or similar role
• Experience working in hotels, resorts, or high-end service environments is preferred
• Training in hospitality service etiquette or butler service is an added advantage

Competencies / Skills

• Excellent customer service and hospitality skills
• Strong communication and interpersonal abilities
• Attention to detail and service etiquette
• Ability to anticipate and respond to guest needs
• Organizational and multitasking abilities
• Discretion and confidentiality
• Behavioural Qualities / Other Competences
• Professional and well-groomed appearance
• Polite, courteous, and respectful demeanor
• Calm and composed under pressure
• Strong sense of responsibility and reliability
• High level of integrity and discretion
• Service-oriented mindset.

Application Closing Date
25th March, 2026.