Innovasol Enterprise is a global parent company with sub brands shaping the future of media, travel, education, lifestyle, and social impact through strategy, storytelling, innovation, and culture. We operate as an ecosystem of purpose-driven brands that educate, empower, and inspire individuals, families, and communities worldwide.
Across our diverse portfolio, spanning digital media, travel experiences, community platforms, educational initiatives, and philanthropic projects, Innovasol Enterprise exists to spark growth, build connections, and influence culture on a global scale.
We are recruiting to fill the position below:
Job Title: Travel Agent (with Visa Expertise)
Location: Lekki Phase 1, Lagos
Type: Full-Time, In-House
Hours: Full-time with flexible working hours - especially US hours - (visa deadlines and client needs may require support outside standard office times)
Start Date: ASAP
Additional Information: N/A
Job Description
- Innovasol Enterprise is seeking an experienced Travel Agent with strong visa application expertise to support our travel operations across U.S., Nigerian, and broader African markets.
- This role goes beyond standard travel planning.
- The successful candidate must have in-depth knowledge of international visa processes, documentation requirements, embassy procedures, and passport-related travel restrictions.
- You will be responsible for guiding clients through visa applications, ensuring all documentation is accurate and complete, and helping travelers navigate complex entry requirements with confidence. This role is critical in ensuring our clients are fully prepared, compliant, and travel-ready before departure.
- The ideal candidate has hands-on experience working with Nigerian passport holders and understands the unique challenges faced by African passport holders when applying for international visas.
- This is not an entry-level role.
- Real visa processing experience is required.
Key Responsibilities
Visa Application Support:
- Guide clients through tourist, student, business, and transit visa processes
- Provide clear instructions on required documentation based on passport type and destination
- Review application forms for accuracy and completeness
- Advise clients on embassy requirements, appointment scheduling, and interview preparation
- Monitor visa timelines and ensure clients meet submission deadlines
- Stay updated on changing visa policies and entry requirements.
Travel Booking & Coordination:
- Support travel bookings including flights, accommodations, and travel insurance
- Ensure visa timelines align with travel dates and supplier deadlines
- Coordinate with travel suppliers to adjust bookings when visa processing affects schedules.
Passport & Entry Knowledge:
- Understand visa-free, visa-on-arrival, and pre-approval requirements across multiple destinations
- Advise clients on travel eligibility based on passport strength and travel history
- Provide guidance on multi-destination itineraries requiring multiple visas
- Stay informed on entry rules, transit requirements, and travel restrictions.
Client Communication & Compliance:
- Communicate professionally with U.S.-based and African clients
- Provide structured, step-by-step visa guidance
- Maintain confidentiality and compliance when handling client documents
- Ensure all client files and documentation are securely organized.
Qualifications
- 3 - 5 years of experience in a travel agency or visa processing role
- Proven experience handling visa applications for Nigerian passport holders
- Strong understanding of embassy procedures and international travel regulations
- Experience working with U.S., UK, Schengen, Canadian, and other major visa processes preferred
- Excellent attention to detail and documentation review skills
- Strong communication and client advisory skills
- Ability to manage multiple applications and deadlines simultaneously
- Proficiency in Google Workspace and booking systems
- Professional, discreet, and highly organized
Key Requirements:
- Must be able to work in our Ikate / Lekki Phase 1 Office (Freedom Way)
- Some positions may transition to a hybrid schedule after a 3 month probation & demonstrated ability to work independently from home.
- Must have a flexible work schedule, and must be available to work US hours and weekends as needed.
- Must be creative, adaptable, and able to thrive in a fast-paced environment.