Policy Operation Specialist at PalmPay Limited

Posted on Wed 11th Mar, 2026 - www.hotnigerianjobs.com --- (0 comments)

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Policy Operation Specialist

Location: Lagos

Overview

  • Responsible for policy and incentive mechanism design for POS and acquiring businesses.
  • By developing effective channel policies, agent incentive mechanisms, and operational campaigns, this role drives business growth and improves engagement among channels and agents.
  • The role requires continuous optimization of policies and incentive systems based on business objectives and operational data to ensure effective policy implementation and TPV growth.

Key Responsibilities
Policy & Mechanism Design:

  • Design and optimize business policies and rules for the POS ecosystem, including channel policies, agent incentive policies, and operational rules.
  • Develop operational mechanisms and incentive systems aligned with business goals such as TPV growth and active rate improvement.
  • Continuously evaluate policy effectiveness and optimize policies based on performance.

Channel & Agent Incentive Design:

  • Design incentive mechanisms for aggregators and agents, including:
    • Transaction incentive policies
    • Channel reward programs
    • Agent growth incentive programs
  • Enhance channel management motivation and agent activity through effective incentive structures.

Campaign Planning & Management:

  • Plan and implement operational campaigns aligned with business goals and market cycles, including:
    • Transaction growth campaigns
    • Seasonal or holiday promotions
    • Channel incentive campaigns
  • Manage campaign rules, resource coordination, execution tracking, and performance review.

Policy Implementation & Monitoring:

  • Develop policy documentation and operational guidelines.
  • Ensure proper understanding and implementation of policies by relevant teams.
  • Monitor policy execution and identify areas for improvement.

Data Analysis & Strategy Optimization:

  • Analyze the impact of policies and campaigns on transaction volume, activity rates, and costs.
  • Continuously optimize policies and operational strategies based on data insights.

Industry & Market Research:

  • Monitor industry trends and competitor strategies.
  • Provide recommendations for policy and operational strategy improvements based on market insights.

Requirements

  • Bachelor’s Degree or above, with at least 3 years of experience in internet, payments, or financial services operations.
  • Experience in operational mechanism design or incentive policy design; channel or user incentive experience preferred.
  • Strong data analysis skills and ability to evaluate policy performance.
  • Strong strategic thinking and logical reasoning ability.
  • Strong cross-functional collaboration and project management skills.

Preferred Qualifications:

  • Experience in payments, acquiring, or fintech industries.
  • Experience in channel incentives, user incentives, or growth campaign design.
  • Familiarity with POS, agent, or merchant operation models.
  • Experience in designing large-scale operational campaigns or policy frameworks.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online