Policy Operation Specialist at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Policy Operation Specialist

Location: Lagos

Overview

• Responsible for policy and incentive mechanism design for POS and acquiring businesses.
• By developing effective channel policies, agent incentive mechanisms, and operational campaigns, this role drives business growth and improves engagement among channels and agents.
• The role requires continuous optimization of policies and incentive systems based on business objectives and operational data to ensure effective policy implementation and TPV growth.

Key Responsibilities
Policy & Mechanism Design:

• Design and optimize business policies and rules for the POS ecosystem, including channel policies, agent incentive policies, and operational rules.
• Develop operational mechanisms and incentive systems aligned with business goals such as TPV growth and active rate improvement.
• Continuously evaluate policy effectiveness and optimize policies based on performance.

Channel & Agent Incentive Design:

• Design incentive mechanisms for aggregators and agents, including:
  • Transaction incentive policies
  • Channel reward programs
  • Agent growth incentive programs
• Enhance channel management motivation and agent activity through effective incentive structures.

Campaign Planning & Management:

• Plan and implement operational campaigns aligned with business goals and market cycles, including:
  • Transaction growth campaigns
  • Seasonal or holiday promotions
  • Channel incentive campaigns
• Manage campaign rules, resource coordination, execution tracking, and performance review.

Policy Implementation & Monitoring:

• Develop policy documentation and operational guidelines.
• Ensure proper understanding and implementation of policies by relevant teams.
• Monitor policy execution and identify areas for improvement.

Data Analysis & Strategy Optimization:

• Analyze the impact of policies and campaigns on transaction volume, activity rates, and costs.
• Continuously optimize policies and operational strategies based on data insights.

Industry & Market Research:

• Monitor industry trends and competitor strategies.
• Provide recommendations for policy and operational strategy improvements based on market insights.

Requirements

• Bachelor’s Degree or above, with at least 3 years of experience in internet, payments, or financial services operations.
• Experience in operational mechanism design or incentive policy design; channel or user incentive experience preferred.
• Strong data analysis skills and ability to evaluate policy performance.
• Strong strategic thinking and logical reasoning ability.
• Strong cross-functional collaboration and project management skills.

Preferred Qualifications:

• Experience in payments, acquiring, or fintech industries.
• Experience in channel incentives, user incentives, or growth campaign design.
• Familiarity with POS, agent, or merchant operation models.
• Experience in designing large-scale operational campaigns or policy frameworks.

Application Closing Date
Not Specified.