Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Nigeria
Employment Type: Full-time
Industry: Banking / Microfinance
Department: Customer Experience / Operations
Reports To: Branch Manager
Job Summary
- The Customer Service Manager is responsible for overseeing the bank’s customer service operations, ensuring a high level of customer satisfaction, resolving customer issues, and improving service delivery within the branch.
Key Responsibilities
- Supervise the customer service team and daily service operations.
- Ensure timely resolution of customer complaints and inquiries.
- Monitor service quality and implement improvements where necessary.
- Train and mentor customer service staff.
- Ensure compliance with service standards and policies.
- Prepare customer service performance reports.
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Marketing, Banking, or related field.
- 4–6 years experience in customer service within the banking sector.
- Proficiency in Microsoft Office applications
Key Skills:
- Customer relationship management
- Leadership and team supervision
- Communication and conflict resolution
- Service quality management.
Application Closing Date
30th March, 2026.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/869556/customer-service-manager-at-elizabeth-maddeux-limi.html