Customer Service Manager at Elizabeth Maddeux Limited

Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location:  Nigeria
Employment Type: Full-time
Industry: Banking / Microfinance
Department: Customer Experience / Operations
Reports To: Branch Manager

Job Summary

• The Customer Service Manager is responsible for overseeing the bank’s customer service operations, ensuring a high level of customer satisfaction, resolving customer issues, and improving service delivery within the branch.

Key Responsibilities

• Supervise the customer service team and daily service operations.
• Ensure timely resolution of customer complaints and inquiries.
• Monitor service quality and implement improvements where necessary.
• Train and mentor customer service staff.
• Ensure compliance with service standards and policies.
• Prepare customer service performance reports.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, Banking, or related field.
• 4–6 years experience in customer service within the banking sector.
• Proficiency in Microsoft Office applications

Key Skills:

• Customer relationship management
• Leadership and team supervision
• Communication and conflict resolution
• Service quality management.

Salary
N400,000 monthly.

Application Closing Date
30th March, 2026.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.