Afconrecruit Limited - Our client is a fast-growing platform connecting households with trusted, verified domestic workers, including cleaners, housekeepers, nannies, cooks, and chefs. We are building a premium, safety-first marketplace, and we’re looking for someone who will ensure only the best, most reliable workers join our platform.
They are recruiting to fill the position below:
Job Title: Worker Onboarding & Quality Manager (Domestic Services)
Location: Lagos
Job Type: Full time
Role Overview
- We are hiring a Worker Onboarding & Quality Manager to lead the sourcing, screening, verification, and onboarding of domestic workers across Lagos.
- This role is critical to maintaining a high-quality standards and trust.
- You will be responsible for ensuring that every worker on the platform is skilled, trustworthy, and professional.
Key Responsibilities
- Worker Sourcing & Recruitment
- Identify and recruit domestic workers (housekeepers, cleaners, nannies, cooks, chefs)
- Build sourcing channels (referrals, field recruitment, partnerships).
Screening & Interviews:
- Conduct interviews to assess:
- Experience
- Behavior and attitude
- Reliability and trustworthiness
- Identify red flags and reject unsuitable candidates.
Verification & Documentation:
- Verify identity (ID, address, references)
- Ensure all workers meet company’s verification standards
- Maintain accurate onboarding records.
Training & Onboarding Train workers on:
- Professional conduct
- Communication with clients
- The company service standards
- Set clear expectations before approval.
Quality Control:
- Monitor worker performance after onboarding
- Handle feedback from clients
- Recommend suspension or removal of low-quality workers.
Collaboration:
- Work closely with customer support and operations teams
- Assist in resolving disputes involving workers.
Requirements
Requirements Must-Have:
- 2–5 years experience in
- Domestic staffing agencies, OR
- Hospitality (housekeeping, supervision), OR
- Recruitment / HR (practical experience).
Skills:
- Strong judgment and ability to assess people
- Excellent interviewing and communication skills
- High attention to detail
- Ability to manage multiple candidates and processes
- Strong integrity and professionalism.
Lagos-Specific Advantage:
- Good understanding of Lagos neighbourhoods and dynamics
- Ability to interact with workers from different backgrounds
- Street-smart and culturally aware.
What We’re Looking For:
- Someone firm but fair
- Someone who does not compromise on quality
- Someone who understands that: The quality of workers = the success of the company.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/874078/worker-onboarding-quality-manager-domestic-service.html