Worker Onboarding & Quality Manager (Domestic Services) at Afconrecruit Limited

Afconrecruit Limited - Our client is a fast-growing platform connecting households with trusted, verified domestic workers, including cleaners, housekeepers, nannies, cooks, and chefs. We are building a premium, safety-first marketplace, and we’re looking for someone who will ensure only the best, most reliable workers join our platform.

They are recruiting to fill the position below:

Job Title: Worker Onboarding & Quality Manager (Domestic Services)

Location: Lagos
Job Type: Full time

Role Overview

• We are hiring a Worker Onboarding & Quality Manager to lead the sourcing, screening, verification, and onboarding of domestic workers across Lagos.
• This role is critical to maintaining a high-quality standards and trust.
• You will be responsible for ensuring that every worker on the platform is skilled, trustworthy, and professional.

Key Responsibilities

• Worker Sourcing & Recruitment
• Identify and recruit domestic workers (housekeepers, cleaners, nannies, cooks, chefs)
• Build sourcing channels (referrals, field recruitment, partnerships).

Screening & Interviews:

• Conduct interviews to assess:
• Experience
• Behavior and attitude
• Reliability and trustworthiness
• Identify red flags and reject unsuitable candidates.

Verification & Documentation:

• Verify identity (ID, address, references)
• Ensure all workers meet company’s verification standards
• Maintain accurate onboarding records.

Training & Onboarding Train workers on:

• Professional conduct
• Communication with clients
• The company service standards
• Set clear expectations before approval.

Quality Control:

• Monitor worker performance after onboarding
• Handle feedback from clients
• Recommend suspension or removal of low-quality workers.

Collaboration:

• Work closely with customer support and operations teams
• Assist in resolving disputes involving workers.

Requirements
Requirements Must-Have:

• 2–5 years experience in
• Domestic staffing agencies, OR
• Hospitality (housekeeping, supervision), OR
• Recruitment / HR (practical experience).

Skills:

• Strong judgment and ability to assess people
• Excellent interviewing and communication skills
• High attention to detail
• Ability to manage multiple candidates and processes
• Strong integrity and professionalism.

Lagos-Specific Advantage:

• Good understanding of Lagos neighbourhoods and dynamics
• Ability to interact with workers from different backgrounds
• Street-smart and culturally aware.

What We’re Looking For:

• Someone firm but fair
• Someone who does not compromise on quality
• Someone who understands that: The quality of workers = the success of the company.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online