Customer Service / Customer Care Officer at Cravings "N" Cruise Limited

Cravings "N" Cruise Limited is a rapidly growing global company operating in e- commerce, digital marketplace services, logistics coordination, international trade facilitation, and technology-driven service platforms.

As part of our expansion strategy, we are seeking talented, innovative, and motivated professionals to join our dynamic team in the capacity below:

Job Title: Customer Service / Customer Care Officer

Location: Ibadan, Oyo
Employment Type:Full Time

 Job Summary

• The Customer Service Officer will be responsible for providing exceptional customer support to platform users, vendors, and clients while ensuring customer satisfaction.

Key Responsibilities 

• Respond to customer inquiries via phone, email, social media, and live chat
• Assist customers with orders, payments, account issues, Refunds and service inquiries
• Resolve complaints and escalate complex issues to management when necessary
• Maintain records of customer interactions, Feedback and service requests
• Support vendors and users on the marketplace platform. Resolve customer complaints professionally and efficiently.
• Support merchants and users on the digital platform. 

Requirements

• Bachelor’s Degree or relevant qualification
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service abilities.

Required Skills:

• Strong analytical and problem-solving skills
• Ability to work independently and within a team
• High level of professionalism and integrity
• Good communication and organizational skills
•  Proficiency in Microsoft Office and digital tools

Employment Benefits

• Competitive salary and performance incentives
• Professional development and training opportunities
• Career growth within a global organization
• Exposure to international business operation.