Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.
We are recruiting to fill the position below:
Job Title: Payment Operations Intern
Location: Lagos
Job Type: Full time (Hybrid)
Category: Operations
Description
- This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.
Responsibilities
Transaction Monitoring & Operations:
- Monitor daily transaction flows across payouts, collections, and card transactions
- Identify failed, pending, or delayed transactions and escalate promptly
- Track transaction success rates and flag anomalies or downtime impact
- Support operational reporting on transaction volumes and performance
Settlement Operations:
- Assist in preparing and validating daily settlement reports across all payment providers
- Ensure accurate settlement of merchant balances (credits/debits)
- Track settlement timelines and ensure adherence to SLAs
- Investigate settlement discrepancies between internal records and provider reports
- Match transactions between systems and identify exceptions (breaks)
- Investigate and resolve reconciliation discrepancies promptly
- Maintain reconciliation trackers and ensure all open items are closed
Exception Handling & Issue Resolution:
- Investigate failed transactions (e.g., debited but not credited scenarios)
- Collaborate with internal teams (engineering, support) to resolve transaction issues
- Ensure timely resolution of customer complaints within defined SLAs
- Maintain detailed documentation of incidents and resolutions
- Prepare daily, weekly, and monthly operational reports
- Analyze trends and highlight risks or improvement opportunities
- Support KPI tracking (e.g., success rate, TAT, uptime impact)
Requirements
- Strong analytical and numerical skills
- Strong attention to detail and data accuracy
- Basic understanding of payment systems (preferred)
- Proficiency in Excel (pivot tables, lookups)
- Problem-solving mindset
- Strong written and oral communication skills
- Good stakeholder management skills
- Ability to work under pressure and meet deadlines
- High level of ownership and accountability
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/886608/payment-operations-intern-at-duplo.html