Payment Operations Intern at Duplo

Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.

We are recruiting to fill the position below:

Job Title: Payment Operations Intern

Location: Lagos
Job Type: Full time (Hybrid)
Category: Operations

Description

• This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.

Responsibilities
Transaction Monitoring & Operations:

• Monitor daily transaction flows across payouts, collections, and card transactions
• Identify failed, pending, or delayed transactions and escalate promptly
• Track transaction success rates and flag anomalies or downtime impact
• Support operational reporting on transaction volumes and performance

Settlement Operations:

• Assist in preparing and validating daily settlement reports across all payment providers
• Ensure accurate settlement of merchant balances (credits/debits)
• Track settlement timelines and ensure adherence to SLAs
• Investigate settlement discrepancies between internal records and provider reports
• Match transactions between systems and identify exceptions (breaks)
• Investigate and resolve reconciliation discrepancies promptly
• Maintain reconciliation trackers and ensure all open items are closed

Exception Handling & Issue Resolution:

• Investigate failed transactions (e.g., debited but not credited scenarios)
• Collaborate with internal teams (engineering, support) to resolve transaction issues
• Ensure timely resolution of customer complaints within defined SLAs
• Maintain detailed documentation of incidents and resolutions
• Prepare daily, weekly, and monthly operational reports
• Analyze trends and highlight risks or improvement opportunities
• Support KPI tracking (e.g., success rate, TAT, uptime impact)

Requirements

• Strong analytical and numerical skills
• Strong attention to detail and data accuracy
• Basic understanding of payment systems (preferred)
• Proficiency in Excel (pivot tables, lookups)
• Problem-solving mindset
• Strong written and oral communication skills
• Good stakeholder management skills
• Ability to work under pressure and meet deadlines
• High level of ownership and accountability

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online