Role Scope
- The Dispatch Rider is responsible for delivering meals and other items to customers promptly and professionally, ensuring adherence to hygiene and safety standards.
- The role requires excellent time management, customer service skills, and strict adherence to food delivery protocols. The Dispatch Rider plays a crucial role in maintaining customer satisfaction through efficient and accurate delivery service.
Reporting Relationship:
- You will report to the Head of Administration
Responsibilities
Timely and Safe Deliveries:
- Ride the company’s motorcycle to accomplish assigned duties.
- Deliver meals to customers promptly, ensuring:
- Timeliness – Orders arrive on time.
- Freshness – Meals are delivered hot or cold as required.
- Cleanliness & Hygiene – Ensuring food is handled properly.
- Customer Preferences – Respecting special instructions and privacy.
Order Verification & Record Keeping:
- Verify orders before departure to ensure accuracy and completeness.
- Maintain a detailed log of deliveries, payments, and customer feedback.
- Contact customers to verify delivery addresses if necessary.
Efficient Multi-Order Handling:
- Manage multiple deliveries and routes effectively.
- Prioritize high-volume or time-sensitive orders.
- Adjust routes based on real-time traffic and weather conditions.
Customer Payment Collection & Reporting:
- Collect cash payments for Pay-On-Delivery orders.
- Ensure immediate handover of received payments upon return to the office.
- Accurately report any discrepancies in payments or order issues.
Equipment & Motorcycle Maintenance:
- Wash and maintain the food delivery bags weekly.
- Ensure the motorcycle is kept clean and in good working condition.
- Report any mechanical issues or accidents immediately to management.
Compliance with Safety & Security Regulations:
- Adhere to all traffic laws and driving safety practices.
- Ensure food delivery bags remain sanitized and organized.
- Follow company guidelines for safe food handling and storage during transit.
- Assist with other dispatch-related tasks as assigned.
- Handle all TAWONA equipment, devices, and materials responsibly.
Educational Qualification and Experience:
- Candidates should possess an SSCE, OND, or equivalent qualification with 1-3 years of experience as a Dispatch Rider or Delivery Personnel.
- Necessary license in motorcycle operation and road safety is an added advantage.
- Previous experience in food delivery or logistics services is highly preferred.
- Ability to operate and maintain a motorcycle in a safe and efficient manner.
- Knowledge of road safety regulations and local routes.
- Proficiency in using GPS, Google Maps, or other navigation tools.
- Understanding of food safety, hygiene, and handling best practices.
- Knowledge of traffic laws and driving safety guidelines.
Technical Skills, Behaviour & Competencies:
- Arrives on time and delivers orders within the scheduled timeframe.
- Ensures that food is delivered fresh, hygienic, and according to customer preferences.
- Handles customer interactions with respect and professionalism.
- Adheres strictly to traffic laws and food safety regulations.
- Handles cash payments and company property with integrity.
- Can work in varied weather conditions and high-pressure situations.
- Strong interpersonal and communication skills for professional customer interaction.
- Ability to handle customer complaints and inquiries courteously
- Strong sense of urgency and responsibility.
- Ability to collect payments from customers upon delivery and issue receipts.
- Responsible for ensuring safe handling of company funds and accurate reporting
Work Environment:
- Frequent travel on company motorcycle to various customer locations.
- Exposure to outdoor weather conditions such as sun, rain, and wind.
- Fast-paced environment with multiple orders to manage at peak times.
- Customer-facing role, requiring professionalism and good communication.
- Collaboration with kitchen staff, sales officers, and inventory officers to ensure order accuracy and smooth deliveries.