Dispatch Rider at Tawona Group

Tawona Group is recruiting suitably qualified candidates to fill the vacant position below:

Job Title: Dispatch Rider

Location: Abuja (FCT)
Employment Type: Full-time

Role Scope

• The Dispatch Rider is responsible for delivering meals and other items to customers promptly and professionally, ensuring adherence to hygiene and safety standards.
• The role requires excellent time management, customer service skills, and strict adherence to food delivery protocols. The Dispatch Rider plays a crucial role in maintaining customer satisfaction through efficient and accurate delivery service.

Reporting Relationship:

• You will report to the Head of Administration

Responsibilities
Timely and Safe Deliveries:

• Ride the company’s motorcycle to accomplish assigned duties.
• Deliver meals to customers promptly, ensuring:
• Timeliness – Orders arrive on time.
• Freshness – Meals are delivered hot or cold as required.
• Cleanliness & Hygiene – Ensuring food is handled properly.
• Customer Preferences – Respecting special instructions and privacy.

Order Verification & Record Keeping:

• Verify orders before departure to ensure accuracy and completeness.
• Maintain a detailed log of deliveries, payments, and customer feedback.
• Contact customers to verify delivery addresses if necessary.

Efficient Multi-Order Handling:

• Manage multiple deliveries and routes effectively.
• Prioritize high-volume or time-sensitive orders.
• Adjust routes based on real-time traffic and weather conditions.

Customer Payment Collection & Reporting:

• Collect cash payments for Pay-On-Delivery orders.
• Ensure immediate handover of received payments upon return to the office.
• Accurately report any discrepancies in payments or order issues.

Equipment & Motorcycle Maintenance:

• Wash and maintain the food delivery bags weekly.
• Ensure the motorcycle is kept clean and in good working condition.
• Report any mechanical issues or accidents immediately to management.

Compliance with Safety & Security Regulations:

• Adhere to all traffic laws and driving safety practices.
• Ensure food delivery bags remain sanitized and organized.
• Follow company guidelines for safe food handling and storage during transit.
• Assist with other dispatch-related tasks as assigned.
• Handle all TAWONA equipment, devices, and materials responsibly.

Educational Qualification and Experience:

• Candidates should possess an SSCE, OND, or equivalent qualification with 1-3 years of experience as a Dispatch Rider or Delivery Personnel.
• Necessary license in motorcycle operation and road safety is an added advantage.
• Previous experience in food delivery or logistics services is highly preferred.
• Ability to operate and maintain a motorcycle in a safe and efficient manner.
• Knowledge of road safety regulations and local routes.
• Proficiency in using GPS, Google Maps, or other navigation tools.
• Understanding of food safety, hygiene, and handling best practices.
• Knowledge of traffic laws and driving safety guidelines.

Technical Skills, Behaviour & Competencies:

• Arrives on time and delivers orders within the scheduled timeframe.
• Ensures that food is delivered fresh, hygienic, and according to customer preferences.
• Handles customer interactions with respect and professionalism.
• Adheres strictly to traffic laws and food safety regulations.
• Handles cash payments and company property with integrity.
• Can work in varied weather conditions and high-pressure situations.
• Strong interpersonal and communication skills for professional customer interaction.
• Ability to handle customer complaints and inquiries courteously
• Strong sense of urgency and responsibility.
• Ability to collect payments from customers upon delivery and issue receipts.
• Responsible for ensuring safe handling of company funds and accurate reporting

Work Environment:

• Frequent travel on company motorcycle to various customer locations.
• Exposure to outdoor weather conditions such as sun, rain, and wind.
• Fast-paced environment with multiple orders to manage at peak times.
• Customer-facing role, requiring professionalism and good communication.
• Collaboration with kitchen staff, sales officers, and inventory officers to ensure order accuracy and smooth deliveries.

Application Closing Date
7th May, 2026.