HCER Consulting Limited - Our client is an innovative digital bank expanding our footprint across Nigeria. We are committed to bringing fast, reliable, and customer-centric banking services to communities across Benue State.
They are recruiting to fill the position below:
Job Title: Branch / Operations Manager
Location: Benue
Employment Type: Full-time
Job Summary
- We are looking for a driven, experienced operations leader to help us deliver on that promise.
- The Branch and Operations Manager will be responsible for the overall management of the branch and its operational activities.
- You will drive business growth, ensure exceptional customer service delivery, maintain operational efficiency, and ensure strict adherence to the bank's policies and regulatory requirements.
Responsibilities
- Oversee the day-to-day running of the branch and all operational activities
- Drive branch business development, deposit mobilisation, and customer acquisition targets
- Ensure consistently high standards of customer service and experience
- Supervise and develop branch staff to deliver performance targets
- Maintain operational controls, ensure compliance with internal policies, and prevent fraud and losses
- Monitor and report on branch performance metrics to regional and head office management
- Resolve escalated customer complaints promptly and professionally
- Ensure adherence to all CBN guidelines and applicable banking regulations
- Support the bank's digital adoption agenda by championing digital product uptake among customers
Requirements
- Bachelor's degree in Banking, Finance, Business Administration, or a related field
- Minimum of 7 years' banking experience with at least 3 years in a branch management or operations leadership role
- Strong business development and customer relationship management skills
- Solid understanding of branch banking operations, teller management, and vault controls
- Knowledge of CBN regulations and banking operational standards
- CIBN membership or relevant professional certification is an added advantage
- Excellent leadership, problem-solving, and communication skills
- Residence in or ability to relocate to Benue State is required.
Application Closing Date
31st May, 2026.
How to Apply
Interested and qualified candidates should send their CV and a cover letter to: stessymaly@yahoo.com and copy: hr@hcerconsulting.com using the Job Title as the subject of the mail.
Note
- Only shortlisted candidates will be contacted.
- We are an equal opportunity employer.
https://www.hotnigerianjobs.com/hotjobs/891482/branch-operations-manager-at-an-innovative-digital.html