Branch / Operations Manager at an Innovative Digital Bank - HCER Consulting Limited

HCER Consulting Limited - Our client is an innovative digital bank expanding our footprint across Nigeria. We are committed to bringing fast, reliable, and customer-centric banking services to communities across Benue State.

They are recruiting to fill the position below:

Job Title: Branch / Operations Manager

Location: Benue
Employment Type: Full-time

Job Summary

• We are looking for a driven, experienced operations leader to help us deliver on that promise.
• The Branch and Operations Manager will be responsible for the overall management of the branch and its operational activities.
• You will drive business growth, ensure exceptional customer service delivery, maintain operational efficiency, and ensure strict adherence to the bank's policies and regulatory requirements.

Responsibilities

• Oversee the day-to-day running of the branch and all operational activities
• Drive branch business development, deposit mobilisation, and customer acquisition targets
• Ensure consistently high standards of customer service and experience
• Supervise and develop branch staff to deliver performance targets
• Maintain operational controls, ensure compliance with internal policies, and prevent fraud and losses
• Monitor and report on branch performance metrics to regional and head office management
• Resolve escalated customer complaints promptly and professionally
• Ensure adherence to all CBN guidelines and applicable banking regulations
• Support the bank's digital adoption agenda by championing digital product uptake among customers

Requirements

• Bachelor's degree in Banking, Finance, Business Administration, or a related field
• Minimum of 7 years' banking experience with at least 3 years in a branch management or operations leadership role
• Strong business development and customer relationship management skills
• Solid understanding of branch banking operations, teller management, and vault controls
• Knowledge of CBN regulations and banking operational standards
• CIBN membership or relevant professional certification is an added advantage
• Excellent leadership, problem-solving, and communication skills
• Residence in or ability to relocate to Benue State is required.

Application Closing Date
31st May, 2026.