FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Regional Manager - Recovery (RM-R)
Location: Nigeria
Employment Type: Full-time (Hybrid)
Role Summary
- The Regional Manager, Recovery is responsible for leading and overseeing all field recovery operations across the region, ensuring strong portfolio performance, reduced non-performing loans (NPLs), effective roll rate management, regulatory compliance, and high team productivity.
Key Responsibilities
- Develop and execute regional recovery strategies to reduce Portfolio at Risk (PAR) and improve recovery rates
- Set regional targets, KPIs, and activity expectations for field teams
- Oversee deployment of field resources, visit planning, skip tracing, and escalation processes
- Drive portfolio roll rate reduction across all DPD buckets
- Monitor regional portfolio performance and ensure timely recovery actions
- Review and approve restructuring and settlement proposals within delegated authority
- Ensure effective tracking of recovery activities using collections systems and dashboards
- Ensure adherence to regulatory requirements and ethical collection standards
- Oversee audits of field activities to prevent fraud and misconduct
- Recruit, train, and manage Field Collections Agents, Team Leads, and Supervisors
- Build a high-performance, accountable, and productivity-driven culture
- Collaborate with Credit, Risk, Legal, Operations, and Customer Service teams
- Provide regular performance reports and insights to senior management
- Improve field recovery processes, SOPs, routing, and reporting frameworks
Requirements
- Bachelor's degree in Business, Finance, Economics, Accounting, or related field (MBA or professional certification is an advantage)
- 6+ years of experience in field recovery within financial services/lending
- 2-3+ years in a senior leadership or regional supervisory role
- Strong knowledge of credit risk, delinquency management, and roll rate dynamics
- Familiarity with regulatory frameworks and ethical collection practices
- Proven leadership experience managing large, distributed field teams
- Strong analytical, strategic thinking, and decision-making skills
- Excellent communication, stakeholder management, and negotiation abilities.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/891534/regional-manager-recovery-rm-r-at-fairmoney-microf.html