Regional Manager - Recovery (RM-R) at FairMoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Regional Manager - Recovery (RM-R)

Location: Nigeria
Employment Type: Full-time (Hybrid)

Role Summary

• The Regional Manager, Recovery is responsible for leading and overseeing all field recovery operations across the region, ensuring strong portfolio performance, reduced non-performing loans (NPLs), effective roll rate management, regulatory compliance, and high team productivity.

Key Responsibilities

• Develop and execute regional recovery strategies to reduce Portfolio at Risk (PAR) and improve recovery rates
• Set regional targets, KPIs, and activity expectations for field teams
• Oversee deployment of field resources, visit planning, skip tracing, and escalation processes
• Drive portfolio roll rate reduction across all DPD buckets
• Monitor regional portfolio performance and ensure timely recovery actions
• Review and approve restructuring and settlement proposals within delegated authority
• Ensure effective tracking of recovery activities using collections systems and dashboards
• Ensure adherence to regulatory requirements and ethical collection standards
• Oversee audits of field activities to prevent fraud and misconduct
• Recruit, train, and manage Field Collections Agents, Team Leads, and Supervisors
• Build a high-performance, accountable, and productivity-driven culture
• Collaborate with Credit, Risk, Legal, Operations, and Customer Service teams
• Provide regular performance reports and insights to senior management
• Improve field recovery processes, SOPs, routing, and reporting frameworks

Requirements

• Bachelor's degree in Business, Finance, Economics, Accounting, or related field (MBA or professional certification is an advantage)
• 6+ years of experience in field recovery within financial services/lending
• 2-3+ years in a senior leadership or regional supervisory role
• Strong knowledge of credit risk, delinquency management, and roll rate dynamics
• Familiarity with regulatory frameworks and ethical collection practices
• Proven leadership experience managing large, distributed field teams
• Strong analytical, strategic thinking, and decision-making skills
• Excellent communication, stakeholder management, and negotiation abilities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online