French Speaker, Junior Associate – Product Operations (Entry-Level) at Beacon Power Services

Beacon Power Services - We are a technology company that provides electrical grid management software and related network analytics solutions for utilities across Africa. Beacon Power Services was founded with a bold mission to expand access to reliable electricity for over 400 million people living in Africa's cities and a vision to lead Africa's power sector through data and innovation.

We are recruiting t o fill the position below:

Job Title: French Speaker, Junior Associate – Product Operations

Location: Lagos
Department: OPS – Operations
Unit: POP – Product Operations
Reports to: Manager – Product Operations
Work arrangement: Hybrid (2 days in the office, 3 days remote)

Job Summary

• We’re hiring French speakers in Lagos to join our Product Operations team!
• Forget the perfect background, what we really care about is this:
  • You speak French fluently (written + spoken)
  • You’re curious, sharp, and ready to grow in a fast-moving tech company
• Everything else? We can figure it out together.
• If you’re early in your career or switching paths, this could be your entry point.

How You'll Make an Impact

• We are looking for a client-facing and motivated Junior Associate – Product Operations to support the successful deployment and adoption of our products across our clients.
• In this role, you will work closely with internal teams and clients to help ensure smooth onboarding, provide day-to-day support, and contribute to improving how our products are used in real operational environments.
• You will gain hands-on experience at the intersection of Product, Operations, and Commercial, while learning how to translate client needs into actionable insights.

What You'll Do
Client Onboarding & Platform Enablement:

• Support client onboarding by assisting with setup, identifying key contacts, and helping deliver platform training
• Work with Product and Commercial teams to ensure onboarding activities align with client needs
• Help prepare and update onboarding materials and training documentation

Client Support & Operational Coordination:

• Act as a point of contact for basic client questions and platform-related support
• Assist in managing operational and platform issues, ensuring they are tracked and followed up on
• Coordinate with Product, Engineering, and Operations teams to help resolve issues

Product Feedback & Operational Improvement:

• Gather client feedback and support in organizing insights on platform usage
• Share feedback with Product teams to help improve the product
• Assist in documenting processes, workflows, and standard operating procedures

What We're Looking For
Professional & Technical Strengths:

• Experience in Product Operations, Product Management, Customer Success, or a related field
• Basic understanding of product development and how user feedback contributes to product improvements
• Familiarity with tools like JIRA or similar is a plus
• Ability to organize information and support simple data analysis
• Good communication skills, with the ability to clearly explain ideas and information

Leadership & Interpersonal Strengths:

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability, comfortable operating independently and as part of a team
• Strong willingness to learn and grow in a fast-paced environment
• Ability to work collaboratively with diverse and distributed teams
• Good organizational skills and attention to detail
• Ability to manage multiple tasks with guidance and prioritize effectively
• Proactive attitude and a problem-solving mindset
• Comfortable interacting with clients in a professional manner
• Nice to Have
• Experience in a B2B technology, SaaS, or energy technology environment
• Familiarity with grid management systems, utility software platforms, or energy sector technologies.

Application Closing Date
Not Specified.