French Speaker, Junior Associate – Product Operations (Entry-Level) at Beacon Power Services

Beacon Power Services - We are a technology company that provides electrical grid management software and related network analytics solutions for utilities across Africa. Beacon Power Services was founded with a bold mission to expand access to reliable electricity for over 400 million people living in Africa's cities and a vision to lead Africa's power sector through data and innovation.

We are recruiting t o fill the position below:

Job Title: French Speaker, Junior Associate – Product Operations

Location: Lagos
Department: OPS – Operations
Unit: POP – Product Operations
Reports to: Manager – Product Operations
Work arrangement: Hybrid (2 days in the office, 3 days remote)

Job Summary

• We’re hiring French speakers in Lagos to join our Product Operations team!
• Forget the perfect background, what we really care about is this:
  • You speak French fluently (written + spoken)
  • You’re curious, sharp, and ready to grow in a fast-moving tech company
• Everything else? We can figure it out together.
• If you’re early in your career or switching paths, this could be your entry point.

How You'll Make an Impact

• We are looking for a client-facing and motivated Junior Associate – Product Operations to support the successful deployment and adoption of our products across our clients.
• In this role, you will work closely with internal teams and clients to help ensure smooth onboarding, provide day-to-day support, and contribute to improving how our products are used in real operational environments.
• You will gain hands-on experience at the intersection of Product, Operations, and Commercial, while learning how to translate client needs into actionable insights.

What You'll Do
Client Onboarding & Platform Enablement:

• Support client onboarding by assisting with setup, identifying key contacts, and helping deliver platform training
• Work with Product and Commercial teams to ensure onboarding activities align with client needs
• Help prepare and update onboarding materials and training documentation

Client Support & Operational Coordination:

• Act as a point of contact for basic client questions and platform-related support
• Assist in managing operational and platform issues, ensuring they are tracked and followed up on
• Coordinate with Product, Engineering, and Operations teams to help resolve issues

Product Feedback & Operational Improvement:

• Gather client feedback and support in organizing insights on platform usage
• Share feedback with Product teams to help improve the product
• Assist in documenting processes, workflows, and standard operating procedures

What We're Looking For
Professional & Technical Strengths:

• Experience in Product Operations, Product Management, Customer Success, or a related field
• Basic understanding of product development and how user feedback contributes to product improvements
• Familiarity with tools like JIRA or similar is a plus
• Ability to organize information and support simple data analysis
• Good communication skills, with the ability to clearly explain ideas and information

Leadership & Interpersonal Strengths:

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability, comfortable operating independently and as part of a team
• Strong willingness to learn and grow in a fast-paced environment
• Ability to work collaboratively with diverse and distributed teams
• Good organizational skills and attention to detail
• Ability to manage multiple tasks with guidance and prioritize effectively
• Proactive attitude and a problem-solving mindset
• Comfortable interacting with clients in a professional manner
• Nice to Have
• Experience in a B2B technology, SaaS, or energy technology environment
• Familiarity with grid management systems, utility software platforms, or energy sector technologies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What the Recruitment Process Looks Like

• Step 1 - Application Review: Our Talent Acquisition team will review your application to evaluate your experience, qualifications, and overall suitability for the role.

• Step 2 - Behavioral & Cognitive Assessments: If selected to move forward, you will complete behavioral and cognitive assessments. These help us better understand your working style and ensure alignment with the role requirements and BPS's culture.

• Step 3 - Technical Assessments: If you progress to this stage, you will complete technical assessments designed to evaluate your problem-solving approach and the key technical skills required for the role.

• Step 4 - HR & Culture Fit Interview: At this stage, you will meet with our Talent Acquisition team to discuss your background, motivations, and potential fit within the company.

• Step 5 - Technical Excellence Interview: In the final stage, you will interview with the Hiring team to further assess your technical expertise and overall fit for the role, and to ensure alignment on expectations from both sides.

• Our Talent Acquisition team is 100% francophone… so yes, we will know if you’re bluffing.