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We are recruiting to fill the position below:
Job Title: Problem, Change & Release Management Analyst
Location: Lagos
Employment Type: Full-time
Job Objectives / Summary
- The Problem, Change & Release Management Analyst is responsible for managing IT problems, coordinating change requests, and overseeing the release of IT services and system updates.
- The role ensures minimal disruption to business operations while maintaining stability, control, and efficiency of IT services.
Duties and Responsibilities
- Manage the end-to-end problem management process, including root cause analysis and resolution tracking
- Coordinate and evaluate change requests to ensure proper risk assessment and approval
- Plan, schedule, and coordinate release activities across IT environments
- Maintain the Change Advisory Board (CAB) process and documentation
- Ensure all changes are tested, approved, and implemented with minimal disruption
- Track and report on incidents, problems, and change performance metrics
- Ensure proper communication of planned changes and releases to stakeholders
- Maintain the configuration management and change records
- Work with technical teams to implement permanent fixes for recurring issues
- Ensure compliance with ITIL best practices and organizational policies
Job Requirements
Education and Experience:
- Education: Bachelor's Degree in Computer Science, Information Technology, or related field
- ITIL certification (Foundation or higher) required or preferred
- Experience: 3–5 years’ experience in IT service management, change management, or IT operations
- Experience managing enterprise-level IT changes and releases
- Experience in financial services or regulated environments is an added advantage
Knowledge:
- ITIL framework (Problem, Change, and Release Management processes)
- IT Service Management (ITSM) tools (e.g., Service Now, Jira Service Management)
- System release lifecycle and deployment processes
- Root cause analysis techniques (RCA)
- Risk and impact assessment methodologies
- Basic infrastructure, applications, and network concepts
Skills / Competencies:
- Strong analytical and problem-solving skills
- Excellent coordination and stakeholder management
- Attention to detail and process compliance
- Effective communication and documentation
- Ability to manage multiple priorities and deadlines
- Decision-making under pressure.
Salary
N450,000 - N800,000 monthly.
Application Closing Date
8th June, 2026.
https://www.hotnigerianjobs.com/hotjobs/895360/problem-change-release-management-analyst-at-resum.html