Customer Experience Representative at Oriki Group

ORÍKÌ is an Agri-beauty farm to skin brand, the first and only personal care manufacturer in Nigeria to operate a fast-growing premium wellness & spa brand in conjunction. We work relentlessly towards our vision of putting Africa on the map in the global skincare & wellness industry, poised to significantly contribute to the personal grooming & wellness market share. ORÍKÌ exists to display that African ingredients and their potent benefits will not just remain local; We stand for international best standards and quality.

ORÍKÌ Group is comprised of a wellness day spa with multiple locations, farm to skin retail products, a wholesale & amenity product line for spa's, hotels, and airlines, a training institute, the ORIKI franchise and the UNWIND by ORÍKÌ tech app.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Oniru / Marina, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a smart, warm, and customer-focused Customer Experience Representative to manage bookings, attend to clients, support front desk operations, and ensure exceptional customer service experiences.

Responsibilities

• Manage customer bookings and appointments.
• Welcome and attend to clients professionally.
• Promote and recommend ORÍKÌ products and services.
• Handle customer inquiries and complaints effectively.
• Support retail product sales and upselling.
• Maintain cleanliness and proper front desk coordination.

Requirements

• HND / B.Sc. Degree in a related discipline.
• 2–3 years experience in customer service or customer experience.
• Strong communication and interpersonal skills.
• Tech-savvy with knowledge of Microsoft Office and related software.
• Good organizational and multitasking abilities.

Salary
N250,000 / month.

Application Closing Date
25th May, 2026.

Method of Application
Interested and qualified candidates should send their Resume to: jointheteam@orikigroup.com using "Customer Experience Representative" as the subject of the mail.