Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import/distribution division; the former has a large network of retail outlets in Uganda.
We are currently seeking to employ suitably qualified candidates to fill the position below:
Job Title: Help Desk Administrator
Location: Lagos
Job Description
- Ensure that all the service calls received from clients are recorded in the system immediately, all the time.
- Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.
- Monitor the Engineers to ensure that calls are completed within 4 hours
- Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.
- Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day
- Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary
- Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed
- Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time
- Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.
- Maintain detailed knowledge of the company’s products.
- Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.
- Identify certifications that shall assist you in your day to day job - seminars, trainings Helpdesk, Customer service and IT
- Undertake other duties as may be delegated
Qualifications
- Degree in IT
- Professional qualification will be an added advantage
Experience:
- 1 Year experience in a similar position
Skills:
- Good organizational and analysis skills
- Aggressive and Result Oriented
- Able to meet deadlines
- Leadership skills
- Self-motivating and requires little supervision
- Willing to go above set goals to achieve high level of performance
Personal Attributes:
- Ability to work under pressure
- Trustworthy & Honest
- Team player
- Willing to go above set goals to achieve high level of performance
- Self-motivating and requires little supervision
- Strong interpersonal and customer relation skills
Performance Standards:
- Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director
- Response and closure to escalation issues in the different units
- Ensure financial records relating to clients- both on and off contract – are up to date by forwarding necessary documents for calls/jobs done to the finance department for billing
- High level of assessment and organizational skills
- High level of commitment, accuracy and integrity in the job
Application Closing Date
23rd July, 2016.
How to Apply
Qualified and interested candidates should send their CV's/applications to:
[email protected]
Note: Only Shortlisted Applicants will be contacted