Graduate Help Desk Administrators at Gilead Pharmaceutical Limited

Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import/distribution division; the former has a large network of retail outlets in Uganda.

We are currently seeking to employ suitably qualified candidates to fill the position below:

Job Title: Help Desk Administrator

Location: Lagos

Job Description

• Ensure that all the service calls received from clients are recorded in the system immediately, all the time.
• Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.
• Monitor the Engineers to ensure that calls are completed within 4 hours
• Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.
• Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day
• Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary
• Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed
• Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time
• Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.
• Maintain detailed knowledge of the company’s products.
• Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.
• Identify certifications that shall assist you in your day to day job - seminars, trainings Helpdesk, Customer service and IT
• Undertake other duties as may be delegated

Qualifications

• Degree in IT
• Professional qualification will be an added advantage

Experience:

• 1 Year experience in a similar position

Skills:

• Good organizational and analysis skills
• Aggressive and Result Oriented
• Able to meet deadlines
• Leadership skills
• Self-motivating and requires little supervision
• Willing to go above set goals to achieve high level of performance

Personal Attributes:

• Ability to work under pressure
• Trustworthy & Honest
• Team player
• Willing to go above set goals to achieve high level of performance
• Self-motivating and requires little supervision
• Strong interpersonal and customer relation skills

Performance Standards:

• Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director
• Response and closure to escalation issues in the different units
• Ensure financial records relating to clients- both on and off contract – are up to date by forwarding necessary documents for calls/jobs done to the finance department for billing
• High level of assessment and organizational skills
• High level of commitment, accuracy and integrity in the job

Application Closing Date
23rd July, 2016.

How to Apply
Qualified and interested candidates should send their CV's/applications to: [email protected]

Note: Only Shortlisted Applicants will be contacted