Veridion Advisory Partners - Our client is a licensed fintech-driven microfinance bank positioned to redefine digital financial inclusion through technology-enabled lending, payments, and savings solutions. As a startup institution entering a critical growth phase, the organization is building a scalable digital banking model designed to serve individuals, SMEs, and underserved markets through secure, data-driven financial services aligned with CBN regulatory standards.
They are recruiting to fill the position below:
Job Title: Branch Manager (Banking)
Location: Makurdi, Benue
Job Description
- The role is responsible for building, managing, and driving the overall business, operational, customer service, and commercial performance of the Bank’s branch operations within a fintech-driven digital microfinance bank.
- The successful candidate will lead branch growth initiatives, deposit mobilization, customer acquisition, lending activities, operational supervision, and service delivery while establishing strong operational controls and regulatory compliance standards.
- The role requires a commercially driven, operationally sound, and leadership-oriented professional capable of building branch structures, driving profitability, managing teams, and positioning the branch as a high-performing business hub from inception.
- The ideal candidate must be proactive, execution-focused, and capable of independently driving branch growth, operational discipline, and market expansion without requiring constant supervision.
Responsibilities
Branch Business Development & Deposit Mobilization:
- Drive aggressive deposit mobilization and liability generation initiatives for the branch.
- Develop and execute branch business development strategies to grow customer base and market share.
- Mobilize savings accounts, current accounts, fixed deposits, and investment products.
- Build and maintain strong relationships with individuals, SMEs, corporate clients, associations, and high-net-worth customers.
- Identify new market opportunities and drive customer acquisition initiatives.
- Lead branch sales campaigns and achieve assigned business targets and KPIs.
- Promote all Bank products and digital banking solutions within the branch catchment area.
Branch Operations Management:
- Oversee the daily operations of the branch, ensuring efficiency, accuracy, and service excellence.
- Supervise teller operations, cash management, transaction processing, and customer service activities.
- Ensure proper cash balancing, vault management, and operational controls.
- Monitor operational processes to minimize errors, fraud, and operational losses.
- Ensure timely resolution of customer complaints and operational issues.
- Maintain strong maker-checker and operational control frameworks.
Credit & Lending Supervision:
- Drive quality loan portfolio growth within approved risk parameters.
- Supervise loan origination, appraisal, monitoring, and recovery activities.
- Ensure proper credit documentation and compliance with lending policies.
- Monitor portfolio quality, delinquency trends, and repayment performance.
- Support recovery strategies and delinquency management initiatives.
Customer Relationship Management:
- Deliver exceptional customer experience and service standards.
- Build long-term customer relationships to improve retention and cross-selling opportunities.
- Resolve customer issues promptly and professionally.
- Promote customer trust and confidence in the Bank’s services.
Team Leadership & Staff Management:
- Lead, supervise, and motivate branch staff to achieve business and operational objectives.
- Build a high-performance culture focused on accountability, discipline, and customer service excellence.
- Conduct staff coaching, mentoring, and performance management activities.
- Support recruitment, onboarding, and training of branch personnel where required.
Risk Management & Compliance:
- Ensure full compliance with CBN regulations, internal policies, and operational procedures.
- Maintain strong internal controls and risk management practices within the branch.
- Monitor suspicious transactions, fraud risks, and operational irregularities.
- Ensure proper documentation, audit readiness, and regulatory compliance.
- Support internal audits, compliance reviews, and regulatory examinations.
Branch Administration & Reporting:
- Oversee branch administration, facilities, security, and asset management.
- Prepare daily, weekly, and monthly branch performance reports.
- Monitor branch profitability, operational efficiency, and financial performance.
- Track branch KPIs including deposits, loans, customer growth, and operational performance.
- Provide business insights and recommendations to Executive Management.
Branch Setup & Market Expansion:
- Support the establishment and growth of the branch structure from inception.
- Build operational processes, workflows, and branch service frameworks.
- Drive visibility and market penetration within the branch location.
- Represent the Bank within the local business community and market environment.
Education
- Bachelor’s Degree in Banking & Finance, Business Administration, Economics, Accounting, Marketing, or related discipline.
- MBA or postgraduate qualification is an added advantage.
- Professional banking certifications such as ACIB, MCIB, or related certifications will be an advantage.
Experience:
- Minimum of 6–10 years experience in banking, microfinance banking, fintech, or financial services.
- Minimum of 3–5 years experience in branch management, business development, operations, or retail banking leadership roles.
- Strong experience in deposit mobilization, customer acquisition, branch operations, and loan portfolio management.
- Proven ability to drive business growth and profitability targets.
- Strong understanding of CBN regulations, microfinance banking operations, and retail banking practices.
- Experience in startup or fast-growth environments is highly desirable.
Other Requirements:
- Strong leadership and people management capability.
- High level of integrity, professionalism, and accountability.
- Strong commercial and business development mindset.
- Ability to work independently and drive results with minimal supervision.
- Excellent relationship management and networking skills.
- Strong execution and problem-solving abilities.
- Ability to thrive in a fast-paced startup banking environment.
- Must be proactive, target-driven, and capable of building branch structures and performance systems from the ground up.
Skills:
- Branch Management
- Deposit Mobilization
- Business Development & Sales
- Customer Relationship Management
- Banking Operations Management
- Credit & Lending Supervision
- Team Leadership & Performance Management
- Operational Control & Compliance
- Financial & Business Analysis
- Market Development & Customer Acquisition
- Problem Solving & Decision Making
- Strong Communication & Negotiation Skills
- Microsoft Office & Banking Application Proficiency.
Application Closing Date
28th May, 2026.
https://www.hotnigerianjobs.com/hotjobs/899546/branch-manager-banking-at-a-licensed-fintechdriven.html