Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the position below:
Job Title: Head, Non - Core Application Support
Location: Lagos
Job Summary
- The Head, Non-Core Application Support is responsible for providing strategic leadership and operational oversight for the support, maintenance, and optimization of all non-core banking applications at Wema Bank.
- This includes third-party enterprise applications, productivity tools, regulatory platforms, and ancillary systems that support business operations outside the core banking platform.
Responsibilities
- Lead and manage the non-core application support team, providing direction, performance oversight, and capacity planning.
- Oversee the administration, maintenance, and support of all non-core banking applications including ERP, HR systems, regulatory platforms, and productivity tools.
- Develop and implement application support strategies, SLAs, escalation frameworks, and incident management procedures.
- Serve as the primary IT liaison with business units and vendors for non-core application-related issues, enhancements, and upgrades.
- Manage vendor relationships, support contracts, and SLA adherence for third-party application providers.
- Oversee application patch management, version upgrades, and lifecycle management for non-core systems.
- Ensure business continuity by maintaining application availability targets and implementing disaster recovery plans for non-core applications.
- Identify opportunities to optimize, consolidate, or retire legacy non-core applications in alignment with the IT strategy.
- Collaborate with the enterprise architecture team to ensure non-core applications align with the bank's technology roadmap.
- Prepare and present regular application performance reports, incident trends, and improvement plans to senior IT management.
- Ensure regulatory and compliance requirements are met across all non-core application platforms.
- Champion user satisfaction by driving continuous improvement in support quality and application usability.
Requirements
Education:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- A Master's degree or MBA is an added advantage.
Professional Certification:
- ITIL Foundation or Expert certification is required.
- Relevant application-specific certifications are an added advantage.
Experience:
- 7–10 years of experience in IT application support, with at least 3 years in a management or leadership role.
- Prior experience in the banking or financial services sector is strongly preferred.
Specialized Knowledge:
- Strong knowledge of enterprise application management, ITIL service management practices, and third-party vendor management.
- Familiarity with ERP, HR, regulatory reporting, and business productivity applications in a banking context.
Skills:
- Exceptional leadership and team management skills.
- Strong stakeholder engagement, communication, and negotiation skills.
- Analytical thinking with the ability to manage multiple application portfolios simultaneously.
- Proficiency in ITSM tools (e.g., ServiceNow, BMC Helix, Freshservice).
Benefits
At Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight.
- Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
- Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
- Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
- Year-End Bonus (13th Month) – As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
- Company Events – At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
- Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
- Leave Allowance – Financial support when you take your well-deserved time off.
- Profit Sharing – A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.
Application Closing Date
26th June, 2026.
https://www.hotnigerianjobs.com/hotjobs/905262/head-non-core-application-support-at-wema-bank-plc.html