Head, Non - Core Application Support at Wema Bank Plc

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Head, Non - Core Application Support

Location: Lagos

Job Summary

• The Head, Non-Core Application Support is responsible for providing strategic leadership and operational oversight for the support, maintenance, and optimization of all non-core banking applications at Wema Bank.
• This includes third-party enterprise applications, productivity tools, regulatory platforms, and ancillary systems that support business operations outside the core banking platform.

Responsibilities

• Lead and manage the non-core application support team, providing direction, performance oversight, and capacity planning.
• Oversee the administration, maintenance, and support of all non-core banking applications including ERP, HR systems, regulatory platforms, and productivity tools.
• Develop and implement application support strategies, SLAs, escalation frameworks, and incident management procedures.
• Serve as the primary IT liaison with business units and vendors for non-core application-related issues, enhancements, and upgrades.
• Manage vendor relationships, support contracts, and SLA adherence for third-party application providers.
• Oversee application patch management, version upgrades, and lifecycle management for non-core systems.
• Ensure business continuity by maintaining application availability targets and implementing disaster recovery plans for non-core applications.
• Identify opportunities to optimize, consolidate, or retire legacy non-core applications in alignment with the IT strategy.
• Collaborate with the enterprise architecture team to ensure non-core applications align with the bank's technology roadmap.
• Prepare and present regular application performance reports, incident trends, and improvement plans to senior IT management.
• Ensure regulatory and compliance requirements are met across all non-core application platforms.
• Champion user satisfaction by driving continuous improvement in support quality and application usability.

Requirements
Education:

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• A Master's degree or MBA is an added advantage.

Professional Certification:

• ITIL Foundation or Expert certification is required.
• Relevant application-specific certifications are an added advantage.

Experience:

• 7–10 years of experience in IT application support, with at least 3 years in a management or leadership role.
• Prior experience in the banking or financial services sector is strongly preferred.

Specialized Knowledge:

• Strong knowledge of enterprise application management, ITIL service management practices, and third-party vendor management.
• Familiarity with ERP, HR, regulatory reporting, and business productivity applications in a banking context.

Skills:

• Exceptional leadership and team management skills.
• Strong stakeholder engagement, communication, and negotiation skills.
• Analytical thinking with the ability to manage multiple application portfolios simultaneously.
• Proficiency in ITSM tools (e.g., ServiceNow, BMC Helix, Freshservice).

Benefits
At Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight. 

• Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
• Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
• Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
• Year-End Bonus (13th Month) – As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
• Company Events – At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
• Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
• Leave Allowance – Financial support when you take your well-deserved time off.
• Profit Sharing – A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.

Application Closing Date
26th June, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online