Short-Stay Apartment Operations & Sales Manager at The Adun Grove

The Adun Grove, a Hospitality / Short-Stay Apartment Management industry, runs a chain of shortlet apartments in Lagos Lekki axis.

We are recruiting to fill the position below:

Job Title: Short-Stay Apartment Operations & Sales Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Industry: Hospitality / Short-Stay Apartment Management

Role Summary

• We are seeking a smart, reliable, and business-minded Short-Stay Apartment Operations & Sales Manager to oversee the daily management, sales, guest relations, cleaning supervision, maintenance coordination, booking management, and operational reporting of short-stay apartments.
• The preferred candidate should live around the Lekki vicinity or close enough to respond quickly to operational needs.
• The ideal candidate must understand the short-let apartment business, be capable of driving bookings, attracting both new and returning clients, supervising vendors, and ensuring the apartments remain clean, functional, guest-ready, and profitable.

Key Responsibilities
Operations Management:

• Manage the day-to-day operations of the apartments.
• Ensure the apartments are always clean, functional, and ready for guests.
• Monitor guest check-ins and check-outs.
• Handle guest requests, complaints, and emergencies professionally.
• Conduct regular inspections before and after guest stays.
• Ensure house rules are properly communicated and followed.
• Report operational issues promptly and recommend practical solutions.
• Maintain high service standards at all times.

Booking and Reservation Management:

• Respond quickly and professionally to booking enquiries.
• Follow up with potential guests until bookings are confirmed.
• Manage reservation records and booking calendars.
• Prevent double bookings or booking errors.
• Confirm guest details, stay dates, payments, and check-in arrangements.
• Maintain proper records of confirmed bookings, cancelled bookings, and enquiries.
• Provide regular updates on occupancy and upcoming reservations.

Sales and Client Acquisition:

• Actively promote the apartments to new and existing clients.
• Generate bookings through calls, referrals, social media, WhatsApp, online platforms, and personal networks.
• Follow up with past guests for repeat bookings and referrals.
• Identify and approach potential clients, including business travelers, tourists, corporate guests, relocation clients, and weekend guests.
• Build relationships with companies, travel agents, relocation agents, event planners, and referral partners.
• Recommend promotional ideas to improve sales during low-demand periods.
• Track enquiry sources and identify effective sales channels.
• Work toward improving monthly revenue and occupancy.

Guest Relationship Management:

• Serve as the main contact person for guests.
• Provide guests with clear check-in and check-out information.
• Ensure guests have a smooth and comfortable stay.
• Respond to guest questions and concerns in a timely manner.
• Encourage satisfied guests to return and refer others.
• Request reviews, feedback, and testimonials from guests where appropriate.
• Protect the reputation of the business through excellent customer service.

Cleaning and Housekeeping Supervision:

• Coordinate cleaning before and after every guest stay.
• Supervise cleaners to ensure proper cleaning standards are met.
• Inspect bedrooms, bathrooms, kitchen areas, floors, furniture, appliances, linens, and towels.
• Ensure toiletries, cleaning supplies, and basic guest items are available.
• Maintain a cleaning checklist for consistency.
• Report stained, damaged, missing, or worn-out items.
• Ensure the apartments are properly presented before guest arrival.

Maintenance Coordination:

• Identify and report maintenance issues quickly.
• Coordinate with plumbers, electricians, AC technicians, internet providers, carpenters, and other service providers.
• Follow up to ensure repairs are completed properly.
• Monitor key facilities such as electricity, water, internet, air conditioning, locks, appliances, furniture, and lighting.
• Maintain records of maintenance requests and completed repairs.
• Recommend preventive maintenance to reduce repeated problems.
• Ensure maintenance is handled efficiently and cost-effectively.

Inventory and Asset Control:

• Maintain an updated inventory of apartment items.
• Check items after guest checkout.
• Report missing, damaged, or broken items immediately.
• Monitor stock levels for toiletries, linens, towels, cleaning materials, kitchen items, and other supplies.
• Prevent waste, misuse, theft, or loss of property items.
• Recommend replacement or restocking when needed.

Payment and Basic Record Support:

• Confirm payments before guest check-in.
• Keep clear records of bookings, amounts paid, outstanding balances, and payment dates.
• Submit payment updates and operational records as required.
• Keep receipts, invoices, and expense records properly organized.
• Ensure all operational expenses are approved before spending.
• Support accurate reporting for accounting purposes.

Reporting and Communication:

• Provide regular updates on bookings, occupancy, sales activity, guest feedback, maintenance, cleaning, and expenses.
• Report urgent matters immediately.
• Submit weekly or monthly performance summaries.
• Share ideas for improving guest experience, sales, and profitability.
• Communicate clearly, honestly, and professionally.

Key Performance Indicators
Performance will be measured by:

• Occupancy rate.
• Monthly booking revenue.
• Number of new clients acquired.
• Number of repeat clients and referrals.
• Response time to enquiries and guest issues.
• Guest satisfaction and reviews.
• Cleanliness and readiness of the apartments.
• Accuracy of booking and payment records.
• Quality and speed of maintenance follow-up.
• Overall profitability improvement.

Required Skills and Qualifications
The ideal candidate should have:

• Experience in short-let apartment management, hospitality, property management, customer service, or sales.
• Strong knowledge of the Lagos short-stay market.
• Good communication and negotiation skills.
• Strong sales and client follow-up ability.
• Ability to use WhatsApp, phone calls, email, social media, and booking platforms professionally.
• Good organization and record-keeping skills.
• Ability to supervise cleaners, technicians, and vendors.
• Good problem-solving skills.
• Ability to work independently with minimal supervision.
• High level of honesty, reliability, and accountability.
• Attention to detail and strong customer service mindset.

Preferred Candidate Profile:
Preference will be given to candidates who:

• Live around Lekki or nearby areas in Lagos.
• Have managed short-let apartments, Airbnb-style apartments, guest houses, hotels, or serviced apartments.
• Have experience selling accommodation, hospitality services, or property-related services.
• Have a network of potential clients or corporate contacts.
• Can promote apartments through social media, WhatsApp, referrals, and online platforms.
• Can take good photos/videos and support online marketing.
• Are available to respond quickly to operational issues when needed.

Personal Qualities Required:
The candidate must be:

• Smart and business-minded.
• Honest and trustworthy.
• Sales-driven and proactive.
• Organized and detail-oriented.
• Professional in appearance and communication.
• Calm under pressure.
• Reliable and available when needed.
• Respectful to guests, vendors, and team members.
• Focused on improving revenue, service quality, and profitability.

Compensation
Fixed monthly salary (N150,000 - N200,000 / month).

Application Closing Date
22nd June, 2026.

How to Apply
Interested and qualified candidates should send their CV or Profile showing relevant experience in short-let apartment management, hospitality, sales, customer service, or property operations to: duduaviator@gmail.com using the job title as the subject of the email.

Note
Applicants should include:

• Current location in Lagos.
• Relevant work experience.
• Experience with sales or booking management.
• Availability to start.
• Expected monthly salary.
• References, where available.